Complaints Coordinator (Junior)

Eitan Medical is a fast-growing, global medical device company, developing and manufacturing innovative drug delivery and infusion solutions across the continuum of care - from the hospital to the home. As a Complaints Coordinator, you will play a vital role in ensuring patient safety, regulatory compliance, and continuous product improvement—directly contributing to better healthcare worldwide. If you’re detail-oriented, have strong technical writing abilities in English, and want to make a difference in global healthcare, you belong with us!Job Description Register, investigate, and document customer complaints in line with regulatory standards and company procedures.

Identify and escalate adverse events, potential risks, or recurring product issues. Draft clear and professional complaint closure reports and customer correspondence. Collaborate with Regulatory, Product, R&D, QA, and Operations teams to resolve issues. Analyze complaint trends and provide data-driven insights for product improvement. Direct Manager: Complaints Team LeaderRequirements: Job skills: Strong written communication: Experience preparing technical or regulatory documentation is an advantage. Attention to detail: Ability to spot discrepancies in technical data or reports. Organizational skills: Capable of managing multiple cases under tight deadlines. Collaboration:

Ability to work with cross-functional teams and to interact effectively with peers, management members, and customers. Excellent verbal communication and interpersonal skills. Self-learning ability, highly motivated, and responsible. Fluent in Hebrew and English, both verbal and written. Computer skills: Proficient in Microsoft Office. Language skills: Fluent in Hebrew and English, both verbal and written.