Information Technology Help Desk

The Deskside support member should have strong technical knowledge and hands–on experience on below technologies: ITIL & Ticketing System FamiliarityMicrosoft Client OS (Win10, 11)Basic network configuration and troubleshooting (static IP, DHCP, DNS)Microsoft 365 SupportPrint and File share servicesHardware Break-fix/ReplacementPatch ManagementApplication installation and troubleshootingImaging & Device ProvisioningDetailed Job DescriptionOver 5 years of hands-on experience in desktop support and end-user computing. Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting. Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps). Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot.

Experienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support. End-to-end knowledge of desktop/laptop lifecycle – from build and deployment to maintenance and decommissioning. Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting. Comfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solutions. Capable of documenting solutions and creating user-friendly knowledge base articles. Work collaboratively with IT teams to maintain a stable and efficient desktop environment. Experienced in working in a global delivery model with strong communication, analytical, and time management skills.

Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support. Desirable (not mandatory): Relevant technical & process certifications: ITIL V4 FoundationsMD-102: Endpoint AdministratorMicrosoft 365 Certified: Fundamentals - MS-900