Department: RetailLocation: Head Office, LondonDescriptionTo lead the retail and wholesale channel strategy with full accountability for sales, service, execution, and profitability across owned stores and retail partners, while ensuring a premium, omnichannel customer experience aligned with the Elemis brand Strategy. Key ResponsibilitiesStrategic Leadership: Shape and expand the global retail strategy - translate high-level business goals into tactical retail plans. ​Relationship Building & Stakeholder Management: build and nurture strong relationships with internal teams, retail partners, franchisees, and luxury department stores. ​Commercial Acumen: Champion omnichannel execution:
store-to-online services, clienteling, and loyalty integration whilst scaling retail footprint profitably, including new market entry, flagship development, and retail partner expansion. ​Retail Operations Excellence: Proven experience in optimizing in-store execution, operations, and staffing models across diverse markets. ​Customer-Centric Mindset: Ensure world-class premium service standards and customer experience. Deep understanding of luxury customer expectations and behaviours, with a focus on delivering elevated, personalised service & clienteling. Brand Stewardship: consistent global brand expression in all physical retail environments, including visual merchandising, store design, and training programs to uphold brand equity. ​Global Market Knowledge:
navigate multinational retail environments, adapting strategy to local consumer behaviours and market conditions. Deep understanding of regional compliance, consumer trends, and partner models. ​Leadership & Team Development: motivate & develop high-performing teams across geographies, instilling a culture of excellence, agility, and continuous improvement. ​Innovation & Agility: embrace new technologies and retail formats (e. g. , omnichannel, pop-ups, spa integrations). Pivot to changing consumer expectations and competitive pressures. ​Results-Oriented Execution: deliver measurable growth & market share gains. Launch new stores, optimise existing retail operations, and drive exponential growth in retail mix. Skills, Knowledge and Expertise​Managing, developing and inspiring high performing cross functional teams​.
Demonstrated success in leading commercial partnership with our retail partners and delivering high growth ambition​Delivered best in class operational excellence across multiple touch points in luxury space, less customers, more time, executing the brand journey to deliver, loyalty and higher spend​Strong experience with retail commercial levers in store and with partners​.
​Excellent Partnership building – professional, credible, articulate communicator, gravitas​Excellent negotiation ability​Customer centricity – the customer is at the heart of everything we do​Comfortable leading transformation​Resilient and adaptable​Operational excellence​BenefitsGenerous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and moreGenerous Holiday Allowance, increasing with length of serviceCompany Pension SchemeBonus/Commission SchemeHealthcare Cash Plan (with Dental)Employee Assistance Programme for all Associates and their familiesCycle to Work Scheme, Season Ticket Loan, Length of Service AwardsMuch, much more!*Some benefit eligibility is based on length of service or contract type
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