Cable Station Operations Manager (GF Cayenne)

JOB DESCRIPTIONAbout EllaLinkEllaLink owns and operates the world’s fastest route between Europe and LatinAmerica and provides diverse network infrastructure and capacity services to tier 1operators & content providers in European and Latin America tier one cities. In EllaLink we believe in bringing the world closer through better network latency. Departament: International Network Operations & Maintenance (O&M)Function: Cable Station Operations ManagerBased In: French Guyana (Cayenne)Reporting To: International Network Operations HeadBroad Role DescriptionDuring ConstructionCoordinate field activities and all aspects related to the construction of theterrestrial infrastructure (fronthaul and backhaul) in French Guyana, in particular:

Liaise with local authorities for the smooth execution of all works according tolocal laws and requirementsSupport activities related to the design and construction of the systemAssist the General Project Manager locally with site surveys & project activitiesRepresent the company in any meeting whenever required the attendance and/oractive participation from the company representativeProduce the necessary data and reports with the applicable recurrence. Manage local suppliersInteract with EPC contractor as requiredDevelop the human and technical operations environment for full readiness andtake over after the RFS.

Follow and Perform with the suppliers the necessary installation, commissioning,test and provisioning procedures without exception and document accordingly asper company policy. Perform Quality checks & deliver end-of-work certification. Create and manage the as-built documentation for the fronthaul and backhaulinfrastructure. Ensure the accuracy of internal documentation. Lead initiatives aimed at improving cost, quality and schedule during theinfrastructure roll-out. During system operationThe purpose of the position is to lead the Cable Station Operations engineersand/or FLM teams in performing OA&M tasks associated with the Station, thecable systems in its whole conception.

This includes diagnosing and locatingtroubles, performing repair and maintenance, and restoring service for optimalcustomer satisfaction. The Manager serves as a subject matter expert and a keypoint of contact with the Network Operations Center (NOC) in managing technicalproblems through to resolution. Periodically the incumbent is required to installand perform testing new cable systems. The individual exercises independentjudgment and usually works under minimal supervision. The object is the EllaLink Network, the SPLANG contract and any other projectextensions of EllaLink business.

Operate and Maintain the Cable Landing Station in Cayenne GF, in accordancewith the suppliers’ operation and maintenance procedures and to manage theCustomer’s SLAs. Manage the operations and maintenance of the backhaul fiber networks. Perform fault investigation and rectification work as required and under thedirection of the NOC or the NETOPS. Support CSC activities required on the ground in Cayenne GF:

(i) Assume localownership for service deployment (activation and assurance) for the users(Customers) of the EllaLink/SPLANG Network (ii) Record, investigate andrespond to reports of service difficulties reported via the CSC; Support NOC activities required on the ground in Cayenne GF: Assume local ownership for the activities associated with managing thesubmarine cable system on the ground in Cayenne GF, under the direction ofthe NOC and NETOPS group, Work cooperatively with management, the NOC service provider, and the CSCservice provider, to ensure the operational integrity of the entire system.

Responsible for creating and maintaining infrastructure necessary for thegrowth and the upkeep of field and Network operations which shall includeData Centers, ILA sites, Cable Landing Stations and other POP, to drivenetwork efficiency and availability. Drive the procurement & technical planning of Ellalink, submarine-ownedcables, SPLANG contract and effect cost savings. Corrects mission-critical utility infrastructure problems effectively at optimalcosts and in a timely manner. Ensuring necessary coordination on certification& field level testing, as appropriate for the business segment. Coordinate with the technical teams to resolve new enhancements and issues resolutions. Drives initiatives, industrialization, and efficiencies to facilities for improvements (i. e.

enhancements, updates, upgrades, new systems). Establishes tools and procedures to monitor field operations performance. Ensure the reliability & robustness of the cable systems. Provide manpower and technical resource support for internal customers during Project Implementation and Delivery. Maintains critical power and environment quality standards to achieve optimal levels of operation. Tracks and monitors the environment performance to ensure minimal interruption to network transmission and/or network switches. Ensuring compliance with all regulatory stipulations within the region.

To lead, drive and monitor all maintenance and cost savings activities relatedto facilities including facility maintenance thereby ensuring sufficient focus onoptimizing the cost of facility infrastructure while maintaining reliability, bothin terms of operations and capital investments. Manage marine cables & network equipment maintenance, international real estate management and security operations for sites and Networks ensuring adequate support for maintenance of international facilities and networks at optimal costs and ensuring sufficient focus on optimizing the cost of facility infrastructure while maintaining reliability, both in terms of operations and capital investments.

MAJOR CHALLENGES Complexities and variances in service requests and requirements of customers, resulting in the need for dealing with a wide variety of problems and recommending a range of practical solutions; Pressures generated from customer demands for rapid resolution of problems and restoration of service. Pressures associated with the start-up of a new system, and upgrades. Team Leader and managing both people and/or FLM contracts May be necessary to travel to support other projects and regions outside French Guyana or European regions. KNOWLEDGE AND SKILL REQUIREMENTSEducation and ExperienceHigh school diploma a minimum. Additional education is desirable, e. g.

continuing education in areas such as optical systems technology, design and engineering; power feed systems; undersea technology; optical and transmission test equipment; and computer skills and applications. At least 5 years’ experience in the telecommunications industry.

Experience in managing multidisciplinary teams Knowledge, Skills and Abilities Well-developed analytical and problem-solving skills, with the ability to set priorities, recognize basic causes and recommend problem solutions that meet the practical needs of the business Good communication skills (both written and verbal) Balanced interpersonal style; a team player able to work effectively with employees at all levels Self-starter, able to take initiative and work with minimum direction in a fast-paced environment Fully computer literate, with command of Microsoft Office software as well as technical and diagnostic programs and systems; May be required to work, evening or night shifts, weekends and subject to call-in Fluent in English Fluent or native in FrenchKEY CONTACTS Internal NOC Senior Manager L2 International NETOPS Operations Director Engineering GroupDirect reporting relationship and regular intern a key member of Cable Station technical teamTo receive additional direction and support, especially in the absence of the NOC Senior ManagerExternal Customers through NOC and CSMTo provide technical support and problem resolution from initial diagnosis through to trouble report close-out, ensuring optimum customer satisfaction.

Suppliers·  Interaction on technical matters pertaining to systems, supplies and equipment. Good Luck!!