Responsibilities: Attend to cases lodged by residents, review and follow up or assigned to technical team for follow up where necessary. Make appointment and meet-up with residents to resolve feedbacks / complaints. Address enquiries promptly and professionally, meeting the KPIs set within the Business Unit. Deploy cases to the relevant parties (e. g. Government Agencies) for follow up. and follow through to ensure closure of cases. Coordinate with the assigned Technical Officers on enforcement matters.
Coordinate with Agencies on social issuesAnswer Clients Phone calls in a professional and prompt mannerHave an understanding of client background and their requirementsPart of Crisis management team & follow up with stakeholders on resolution of casesAny other duties assigned by your supervisorRequirements: Excellent Interpersonal Skills to manage relationships with various stakeholders and clientsAbility to be client –centric while balancing Township needs & controlsAnalytic and Creative problem solving skillsAcquired communication skills and initiativeA team player with good initiativeFamiliar with dealing with various stakeholdersMultilingual skills would be an added advantageTraining will be provided on Technical MattersEntry-level candidate are welcome to applyWorking Days:
5 working days (with 1 half-day Saturday every 3 weeks)
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