Email Operations Consultant

About MotivusAt Motivus, we’re redefining digital transformation by combining cutting-edge technology with a culture focused on innovation, sustainability, and impact. Our team of over 1,600 professionals delivers high-impact software and digital services that empower clients to reach new heights. As part of Motivus, you’ll not only work on groundbreaking solutions that drive change but also enjoy ample opportunities for professional growth, skill development, and career advancement. Join us to collaborate with passionate individuals dedicated to building a future where technology and human potential thrive together.Position OverviewThe Email Operations Consultant ensures all CRM and Loyalty emails are accurate, compliant, and ready for deployment. Using Salesforce Marketing Cloud, this role assembles and reviews email assets, performing quality checks on content, layout, links, and localization. It collaborates with Content and Activation teams to confirm asset readiness and ensure flawless execution—delivering consistent, brand-aligned experiences without requiring backend development.Key ResponsibilitiesPlatform Execution & Quality Assurance:Manage the full QA process for email assets in Salesforce Marketing Cloud, ensuring visual, functional, and brand consistency.Perform rendering previews, link and dynamic content checks, and validate subject lines before deployment.Document and improve QA procedures, optimizing internal checklists and workflows.Use platform features like subject line testing and Einstein Recommendations to enhance email performance.Cross-functional CollaborationLiaise with the Content team to track asset readiness and confirm timely delivery of images, copy, and other creative components.Collaborate with the Activation and Campaign Coordination roles to align on timelines and ensure all QA checkpoints are met prior to go-live.Partner with technical teams when needed to flag issues outside of drag-and-drop scope or requiring backend fixes. Operational Excellence & Continuous ImprovementIdentify recurring QA issues and recommend improvements to templates, content modules, or campaign processes to reduce errors over time.Support knowledge-sharing within the team by documenting findings, QA learnings, and platform-specific best practices.Champion the importance of quality and attention to detail as a critical element of consumer experience.Required Experience & Capabilities3–5 years of experience in email marketing operations, QA, or related roles with a strong emphasis on campaign validation and execution readiness.Proven expertise in Salesforce Marketing Cloud (Email Studio, Content Builder, Preview & Test tools) and/or similar marketing automation platforms.High attention to detail with a passion for maintaining brand consistency, technical accuracy, and flawless consumer experiences.Familiarity with email rendering tools (e.g. Litmus or Email on Acid) and cross-device testing best practices.Excellent organizational and time management skills to manage QA across multiple campaigns under tight timelines.Strong collaboration skills to work closely with Content, Activation, and technical teams.Preferred QualificationsExperience working in enterprise environments, ideally in FMCG/CPG, retail, or data-driven industries.Basic knowledge of email performance metrics and how QA contributes to overall success (e.g. deliverability, CTR, error rates).Exposure to platform features like Einstein Copy Insights or Subject Line Testing for performance enhancement.Understanding of accessibility standards and email compliance (e.g. CAN-SPAM, GDPR) considered a plus.Background in high-volume, regulated environments.Certification in Salesforce Email Specialist or equivalent.Required Experience & Capabilities3–5 years of experience in email marketing operations, QA, or related roles with a strong emphasis on campaign validation and execution readiness.Proven expertise in Salesforce Marketing Cloud (Email Studio, Content Builder, Preview & Test tools) and/or similar marketing automation platforms.High attention to detail with a passion for maintaining brand consistency, technical accuracy, and flawless consumer experiences.Familiarity with email rendering tools (e.g. Litmus or Email on Acid) and cross-device testing best practices.Excellent organizational and time management skills to manage QA across multiple campaigns under tight timelines.Strong collaboration skills to work closely with Content, Activation, and technical teams.Preferred QualificationsExperience working in enterprise environments, ideally in FMCG/CPG, retail, or data-driven industries.Basic knowledge of email performance metrics and how QA contributes to overall success (e.g. deliverability, CTR, error rates).Exposure to platform features like Einstein Copy Insights or Subject Line Testing for performance enhancement.Understanding of accessibility standards and email compliance (e.g. CAN-SPAM, GDPR) considered a plus.Background in high-volume, regulated environments.Certification in Salesforce Email Specialist or equivalent.Why Join Us?Grow Your Career: Expand your skills and take on leadership opportunities within global CRM initiatives.Work on Emerging Tech: Engage with enterprise-grade CRM ecosystems like Salesforce Marketing Cloud and cutting-edge digital marketing tools.Collaborative Environment: Partner with cross-functional teams and diverse stakeholders who value your insights.Learning and Development: Access continuous learning opportunities to develop your career within Motivus.Client-Centric Approach: Contribute to high-impact digital campaigns for world-class clients and brands.Our ValuesCulture of Innovation: We pursue innovation relentlessly, encouraging our teams to explore new ideas and technologies.Responsibility: We give back to the communities that support us and our clients.Learning & Development: Our employees lead, learn, and grow—supporting themselves and our clients.Motivus is an equal opportunity employer and encourages diversity and inclusion in the workplace.