EMEA Payments Client Service Account Manager - Associate

Job DescriptionA Client Service Account Manager (CSAM) is the ‘window’ into J.P Morgan Payments and is the primary point of contact for our clients. A CSAM is responsible for delivering best in class service and strives to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client’s organization.As a Client Service Account Manager in our Payments team, you will be the client’s champion, empowered to identify process improvements, opportunities for growth and will have full responsibility for delivering regular “Service Reviews” with clients either in person or remotely. You will develop an excellent understanding of the client’s primary business, the products and services they receive from J.P. Morgan and collaborate with other J.P Morgan key stakeholders to ensure we provide a seamless client experience.Job ResponsibilitiesBe responsible for the Client experience across all aspects of their day to day relationship with JPMorgan Payments and understand the Client’s business to anticipate their servicing needs and provide appropriate support and solutions Maintain an accurate and active service temperature check for all Clients within the CSAM’s portfolio. Identify and remediate service issues that impact the ClientAssist in developing and executing jointly agreed service plans that focus on process improvements for Clients. Promote use of our electronic service tools to allow Clients to easily find the payment related information they requireAnalyze the end to end payment process and associated activities in order to identify related efficienciesParticipate in and support Payments business initiatives that will positively impact the Client experienceIdentify and effectively communicate internally all opportunities for Payments product developmentDevelop strong and trusted internal partnerships (e.g. Sales, Operations, Product, other lines of business). Identify and escalate potential risk associated with Client activitiesRequired Qualifications, Capabilities, And SkillsFluent English and German - obligatoryStrong Customer-facing / relationship management experience in similar areaAbility to develop and mobilize internal network, key stakeholders and associated resourcesKeen interest in the Banking digital technology transformation agendaIn depth understanding of the importance of our Diversity, Opportunity and Inclusion philosophyStrong organizational skills; ability to manage multiple priorities whilst meeting deadlines and effectively work under pressurePreferred Qualifications, Capabilities, And SkillsFrench or Italian language - nice to have. About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About The TeamJ.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.