EMEA Support Coordinator with German (EMEA 268)

As a Support Coordinator you will be responsible for providing dynamic and pro-active support to our German sales and service teams internally and ensuring smooth and effective support and an exceptional external customer experience. Your workday might be very dynamic, no day is the same as the other and rarely goes according to a plan. Are you up for the challenge? MAIN RESPONSIBILITIES of the Support Coordinator:SALES Support partKeeps a close eye on the status of the orders and informs customers on any changes during the whole sales process.Supports the German sales team by preparing quotes and pricings for the customersCreates order entries and oversees customer background checksCommunicates across internal departments (sales, finance, logistics, demo team), manufacturing sites in Japan and USA and 3rd party suppliers using German and English language on daily basisCreates invoices / good receipt / delivery notesWorks with various databases and systems (Salesforce, SharePoint, SAP HANA...)SERVICE Support partResponds to the customers inquiries regarding repairs and calibrations and keep them informed about the changes during the whole service processTracks warranty promotions, calibration reminders as well as for pushing components calibrations.Oversees the service and warranty contractsKeeping balance billings and pricelists of the spare parts up to dateCounselling with Service teams in UK/DE/SKOther general and administrative ad hoc tasksREQUIRED EXPERIENCE AND QUALIFICATIONS:Customer-oriented, adaptable, enthusiastic, and proactive individual with excellent communications skillsExperience in internal / external customer support and willingness to learn new thingsExperience in sales support, service support, or sales communication ideally in an international business environment is an advantageStrong time management, admin, and organizational skillsFluent English AND German language are a must