Emirati Customer Support Officer

Customer Support Officer – UAEN📍 Abu Dhabi, UAESalary & Benefits- AED 30,000–35,000 + annual bonus + schooling benefitsWe are hiring a Customer Support Officer to manage customer inquiries and complaints for Pensions & Benefits services through government CRM systems, contact centers, and email channels, ensuring accurate and timely resolution within SLAs.Key Responsibilities:Handle customer inquiries and complaints via AD Gov CRM and service emailVerify cases, investigate issues, and coordinate with internal departmentsTrack and follow up on pending CRM cases and workflows until resolutionCommunicate resolutions professionally via phone, email, and CRMMaintain accurate records, reports, and performance dashboardsSupport complaint management and administrative activitiesRequirementsUAE Nationals ONLYCandidates MUST have completed their NATIONAL SERVICEBachelor’s degree is a mustMinimum 3 years of customer service experienceStrong MS Office & Excel skillsExcellent communication and customer-handling skills