NO THIRD PARTIES PLEASEJob DescriptionWe are seeking a ServiceNow Business Analyst to join our dynamic team. In this role, you will play a key part in bridging the gap between business needs and technology solutions. You will collaborate with cross-functional teams and stakeholders to deliver high-quality solutions in a fast-paced environment.
Key ResponsibilitiesServiceNow Business Analyst will collaborate with users to design solutions that meet business requirementsEvaluate current processes and identify, create and implement process improvementsWork with development team to design solutions that meet business needsDevelop and execute test cases for development work delivered by team membersDesign and implement event management practice in ServiceNowCollaborate with users to incorporate solutions delivered by development team into operational workstreamsProvide training and support to end-users and stakeholdersRequired Qualifications: Proficiency in:
Ability to create and write user storiesMicrosoft Office suite including Outlook, PowerPoint, Word, Excel, PowerAppsIncident and IT alerting platforms such as ServiceNow and xMattersAPM and Logging products such as SiteScope, Dynatrace, SplunkStrong problem-solving and analytical skills. Excellent communication and teamwork abilities. 5+ years of experience in Information TechnologyBachelor's degreeHas worked on agile team or has 2+ years of agile experienceUnderstanding of Software Development MethodologiesKnowledge of ITIL processes
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