End User Support Analyst (f/m/d)

Job DescriptionProviding local support activities for the Service Desk, facilities and corporate IT functions.Setup and Maintenance of the IT infrastructure at basic level.Providing IT project support as required by the business.Deskside and other IT support at designated sites.Providing 2nd level support for EU users.Escalate to 3rd level for timely resolution.Act as the local liaison between IT and the businessAssist end users in engaging with the help deskTroubleshoot and provide local support for end usersMaintain internal user guides, guidance notes and technical documentsOn call/standby work during scheduled out of hours IT upgradesProvide vacation / holiday coverage to other in-region locationsStock control & inventorySecure hardware disposalResponse time for escalations to Level 2 support within SLA’sNew hire equipment available on start dayReplacement equipment available to meet SLALeaver equipment inventory managed effectivelyTickets and escalations up to date & clearly managedAdds to knowledge base of secondary technical area each quarterBring one innovation idea to the manager each quarterQualificationsRole typically requires a minimum of 3 years IT experience in a professional capacityTechnical certification in one relevant technology areaOwn a secondary technical skill (for example Microsoft SCCM, Azure, Apple OS, Intune)Excellent English speaking skills.Excellent verbal and written communication skills– ability to convey technical information to non-technical users successfully.Able to manage priorities under pressureVery good knowledge of Windows client software and Microsoft office.Desired knowledge of networking, including wifi, routers, switches, VPN.Secondary technical skill (e.g. Microsoft Azure)Experience in working in an agile organization that is fast moving and requires a can-do attitudeExperience in working across all levels of an organizationAdditional InformationRenesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’At Renesas, You CanLaunch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things. Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure. Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day. Are you ready to own your success and make your mark?Join Renesas. Let’s Shape the Future together.Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.