End User Support Specialist

Do you enjoy acting quickly to solve problems?Would you like to take ownership of delivering an exceptional service to our customers?Join our Digital Solutions TeamOur Digital Solutions business provides intelligent, connected technologies to monitor and control our energy extraction assets. We provide customers with the peace of mind needed to reliably and efficiently improve their operations. Our team provides a full life-cycle of exceptional hardware, software support, training and service delivery to our customersPartner with the bestAs an End User Support Specialist, you will play a key role in solving problems. Ensuring we deliver an exceptional service. You will provide hands-on support to our customers and VIP's. You will have the opportunity to be involved in technology projects that help us to innovate and improve.As an End User Support Specialist, you will be responsible for:Supporting IT hardware and software systems to ensure functionality, reliability and performing and monitoring performance.Maintaining asset database (CMDB) / User Account & Access Management support.Troubleshooting and resolving software, hardware problems as they arise to ensure a swift resolution.Ensuring protocols are followed for checking and verifying software and hardware to ensure products are tested effectively.Navigating workload ticketing system (Service Now) and resolving tickets in order of urgency through efficient prioritization.Working with other teams to ensure software and hardware systems are designed to support organizational goalsFuel your passionTo be successful in this role you will:Have a related Bachelor’s Degree or demonstrate equivalent professional certificationDemonstrate good experience of technical support in a customer facing roleBe of an analytical mindset with a proven ability to resolve problems and identify solutionsBe self-motivated to deliver deadlines with minimal supervisionBe able to collaborate and work productively as part of a teamBe able to build relationships with people of all levels of seniority and backgroundsHave great attention to detail, experience in tracking multiple sources of information and data pointsBe able to be flexible to cover multiple time-zones based on needs of projectsWork in a way that works for youWe recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:Please discuss your preferred working patterns with the recruiter during the process (8am to 5pm – Onsite)Working with usOur people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.Working for youOur inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:Contemporary work-life balance policies and wellbeing activitiesComprehensive private medical care optionsSafety net of life insurance and disability programsTailored financial programsAdditional elected or voluntary benefitsAbout Us:We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.Join Us:Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.R157202