End User Support Specialist

Job description:仕事内容:Position: Desktop Technician (Band 1/Band 2)Nationality: OpenLanguage: Bilingual with good JapaneseExperience Level: 1-2 yearsLocation:2 Chrome-11-1 Nagatacho Chiyoda City Tokyo 100-0014Budget:Support Model : Full Time/ DispatchJoin Our Team!We’re looking for a proactive Desktop Support Engineer to join our dynamic IT support team. This role offers the opportunity to work in a fast-paced, collaborative environment where you’ll provide vital support for local and remote desktop users, troubleshoot hardware/software issues, and ensure smooth IT operations.Key Responsibilities:-Excellent working knowledge of Windows 7, 8, 10, 11Good working knowledge of Windows. (MacOS a plus).Strong working knowledge of Workstations, desktop, laptop, printers/fax, and peripherals, graphics cards and network cards.Strong knowledge of PC/ Workstation builds. (MS SCCM and MS MDM)Working knowledge of Active Directory 2003/8/12 R2, Microsoft Office 365, Microsoft Exchange, DNS, DHCP, Group Policy etc.Basic troubleshooting knowledge of iPad, iPhone, Android, and other smart technologiesExcellent working knowledge in asset / inventory managementAbility to maintain composure and focus while troubleshooting and solving technical issues.Ability to adhere to a schedule of client appointments while adapting to customer requests.Demonstrated ability to communicate complex technical concepts in simple language.Strong Experience in Multi-Functional Printer troubleshootingFlexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.Excellent verbal and written communication inJapanese & EnglishExcellent customer service skillsWhat We’re Looking For:Qualifications: Bachelor’s degree in computer science or related field.Experience: 1-2 years in IT support, particularly with Windows 7-10, Active Directory, GPOs, and PC/laptop management.Skills: Excellent troubleshooting, multitasking, and communication abilities; adaptable to fast-changing environments.Flexibility: Willingness to work off-hours and weekends for projects or emergencies.勤務時間・曜日:9:00 a.m. ~ 6:00 p.m.