End User Support Specialist

We need immediate Joiner for :Position : Band 2 EUC support Technician - Zurich, SwitzerlandSkill : EUC Band 2 Dedicated Support ( LINUX and MAC Support mandatory skill )Need Language Skills : French ( C+) and German (C+)Start Date : Nov 2025End User responsibilities:Providing assistance in installation of other peripherals like printers, scanners, , cabling systems like local area network cables, network interface cards, wired switchesMust have demonstrated technical excellence & extensive experience with PC hardware and software support environmentsExperience with TCP/IP & LAN based networking support and troubleshooting from a pc support perspectiveProvide effective troubleshooting and accurate solutions to advanced hardware and software computing problems for Windows, Mac, and mobile devicesResolves basic and advanced hardware and software questions, problems and requests in person or remotelyLead technical activities involved in new technology introductions and also technology obsolescence, including operating system, core applications (Office, browser, etc), security tools and other core technologiesDeploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, voice and video hardware and mobile devicesResponsible for managing the desktop image, upgrades, security patching, and configuration and testing necessary to ensure environment works effectivelyProvides guidance to team responsible for resolving incidents escalated by the call center, or security operations center within appropriate priorities and urgenciesPrioritizes and guides team in fulfilling service requests involving the provision, configure, and deprovision user computing devices per service requests and in accordance with SLAs, and other activities