Engagement Center Executive (UAEN)

About the Role:We are looking for Emirati talent to join our vibrant Engagement Centre team based in Al Ain. As an Engagement Center Executive, you will be the voice of the brand—handling customer inquiries across voice and digital channels, resolving issues, and ensuring a seamless customer experience. This is a fantastic opportunity to grow your career in a fast-paced, supportive environment.Key Responsibilities:Answer and make inbound and outbound calls to support customersRespond to customer queries through calls, messages, and digital platformsUnderstand customer needs, provide accurate information, and resolve issuesUpdate customer records and interactions in the system or CRMFollow company guidelines and scripts to ensure consistent serviceEscalate complex issues to supervisors when neededTrack common issues and share feedback with the teamWork towards achieving individual and team performance goalsWhat We’re Looking For:Strong communication skills in English and Arabic (both required)Understanding of MS Office and CRM systemsAbility to work independently and collaborativelyPositive attitude and a passion for delivering excellent serviceWhy Join Us?Be part of a diverse and empowered teamGreat team working environmentContribute to a company that values growth, innovation, and customer excellenceReady to take the next step in your career?Apply now and become part of a team that’s redefining customer engagement in the automotive industry.