Engagement Manager, International Public Sector

About the team:Scale is growing rapidly, and joining the International Public Sector team is an opportunity to work on one of the most rapidly expanding teams at Scale. This team is responsible for generating, executing, and fostering Scale’s work outside of the United States. There are three core types of work involved:Building custom AI applications for government Providing high-quality training data for research institutions building LLMs from scratchPartnerships, upskilling, and advisoryAbout the role:As the Engagement Manager, you will be responsible for establishing deep customer and prospect relationships, proactively identifying opportunities where Scale can build custom AI applications to improve lives for citizens and residents, overseeing the execution to ensure timelines are met and/or communicated effectively, interfacing with premier research institutions to discuss how Scale can best support them, and partnering with organizations who are looking to train and educate people on how to use AI, AI safety, and more.You and your team will work closely with the business development and go-to-market team, the product and engineering execution teams, and various customers and prospects to ensure success.The ideal candidate has a nose for value and opportunity, is highly personable and can build relationships with all types of stakeholders, is an excellent communicator, is highly organized, and has a demonstrated track record of high-achievement. They are naturally empathetic and excel at building long-term relationships through diligent problem-solving and thoughtful, strategic discussions.The blend of customer engagement, operations, and business development to drive our most important outcomes makes this a unique and exciting role at the heart of one of Scale's most exciting growth businesses.In the near term, the team will be based out of the Middle East and looking to meaningfully grow its presence in the region.You will:Drive the process of identifying high-value use cases for custom LLMs that Scale can build within government entitiesPartner with clients to understand their most pressing problems and brainstorm how Scale can best helpManage the long-term health of clients by identifying and preempting areas of risk or concernBe the main point-of-contact for clients if they have any questions, issues, or concerns and triage accordinglyCollaborate with the operational and engineering execution teams to track delivery and timelinesReview, track and improve operational performances and be obsessed with continuous improvementBrainstorm with premier research institutions building Arabic LLMs how Scale can best support and/or ideas they should consider testingHave proficiency in reading, writing, and speaking in Arabic Ideally you'd have:4+ years of total work experience, with experience in consulting or as a technical program management role in industry Experience at a Big 3 Consulting Firm or a leading tech companyA proven track record in B2B client facing roles and expanding client relationshipsAbility to understand APIs and the ML training lifecycle and build great relationships with technical customersGreat cross-functional experience and collaborative abilityExcellent verbal and written communicationsA track record of structured, analytics-driven problem solvingA history of diligence and organization across multiple work streamsAn action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver resultsAnalytical, planning, and process improvement capabilityPLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.About Us:At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.We comply with the United States Department of Labor's Pay Transparency provision. PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. 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