Engineer - Solutions & Service

Engineer – Solutions & ServiceJob Summary:The Engineer - Solutions & Service plays a pivotal role in designing, deploying, and supporting advanced Autonomous Mobile Robot (AMR) solutions tailored to customer environments. This position bridges technical excellence with customer interaction and is ideal for candidates who are passionate about robotics, systems integration, and delivering real-world impact in industrial automation.Responsibilities:Analyze customer workflows and design technical solutions using Ati’s robotic platforms, adapting them for specific operational needs.Work closely with cross-functional teams—including sales, product, and engineering—to develop detailed Scopes of Work (SoW) and deployment plans.Deliver tailored technical presentations and product demos that clearly communicate the value of Ati’s AMR systems.Identify technical risks in deployment and provide strategies to mitigate them early in the project lifecycle.Support both pre-sales solutioning and post-sales implementation with a focus on delivering measurable customer outcomes.Lead configuration, testing, and successful integration of AMRs at customer sites.Conduct diagnostics and troubleshooting using system logs, firmware tools, and data analysis.Utilize data acquisition and testing tools developed in C/C++ and Python to ensure system integrity and performance.Support embedded systems tasks such as firmware updates, sensor calibration, and hardware troubleshooting.Create and maintain high-quality engineering documentation, including service reports, integration guides, and change logs.Train customer teams and provide technical support during ramp-up and ongoing operations.Stay abreast of market trends, competitor technologies, and the evolving robotics landscape.Skills and Qualifications:Bachelor’s degree (or equivalent) in Robotics or Mechatronics Engineering; Master’s degree is a plus.Hands-on experience in deploying robotic solutions in manufacturing, logistics or warehouse settings.Demonstrated experience in robotic systems integration, field support, or AMR deployment.Proficiency in Linux-based systems, scripting in Python, and programming in C/C++.Strong knowledge of embedded systems, firmware workflows, sensor integration, and real time diagnostics.Familiarity with AMR fleet management, industrial communication protocols, and SLAM based navigation systems.Experience using tools like Jira, Confluence, or equivalent service management platforms.Strong analytical thinking and problem-solving abilities.Effective communicator with proven customer-facing experience.Able to work independently and in cross-functional teams.Willingness to travel across the South East Asia for customer site visits, demos, deployments, and technical support.