English Coach - Local

Key Areas of Responsibility for Coach Position*Student progress and class booking* Prepare a study plan for each studentMonitor assigned students’ progress proactively and ensure the students have the classes booked for them to reach their learning goalsFollow the school guidelines with respect to booking best practices and coordinate with the CHoT to request adjustments to the schedule when neededFollow-up and ensure that the students attend the classes they have bookedDrive student progress by providing on going and consistent support, advice, coaching and feedbackMeet assigned students at pre-defined touchpoints according to the CFPUnderstand each individual learner’s psychology and tailor your teaching skills accordingly to provide guidance to students that is personalized to their needsTake turn in the speaking center to support the students conducting their multimedia lessons *Social classes and event conceptualization and delivery* Plan and teach social classes to drive student engagement in the center or onlineParticipate to the conceptualization, preparation, and execution of center events online or in-centerInform and invite students about upcoming events that are relevant to the student interests*Student experience* Always behave in a professional manner with the student communityTake center tours turns to maintain a total English learning environment, a clean and orderly center, as well as compliance to the school rules and regulations for the studentsCapture students concerns or feedback when raised, escalate to Customer Experience management when necessary and follow-up on resolution to ensure students satisfaction with the schoolSupport the school management to capture structured feedback, such as surveys, when requested*Internal Revenue* Build and maintain a close relationship of trust with the Educational Consultant tocollaborate on Internal Revenue opportunities from studentsEnsure that end of course appointments are rigorously conducted with students ending their contracts in line with the procedures in placeProactively share information with the EC team about the students that are subject for contract renewal or prone to refer prospects to contribute to the center target achievementConceptualize events that will contribute to the IR channel with Sales and Teaching teamsEncourage students to invite referrals prospects to the center eventsSupport external channels revenue generation with the delivery of demo classes upon request from the Sales team in line with the policies and procedures in placeWhile the above includes a description of the essential functions of the position, other duties may be assigned. This job description is subject to change at the discretion of management. Those are the Requirements for the Coach Position.Major 1. Proficiency in English2. Eligible to work in Weekends3. Proven Experiences in Teaching and Academic related industry 4. Eligible to follow up detail interview process (Such as screening stage, placement test stage, face to face interview stage)Core Key to have Energetic, positive, friendly and professional with a customer-focused mindset. Strong communication and interpersonal skills, passionate about education and providing excellent service. Committed to student success and improvement, creative and enthusiastic in delivering student activities. Growth mindset and willingness to learn, with good time management and organizational skills. High emotional intelligence is an advantage.