English Customer Service (Agent Night Shift)

Requirements:Minimum education Diploma 3 (D3) or higher.Proficiency in English with the ability to speak, read, and write (Level B1/B2).Willingness to work night shifts.Willingness to work onsite in Yogyakarta.Familiar with computer operating systems and Office software.Experience in Chat Servicing is an added advantage.Must possess logical reasoning and customer empathy.Able to join the company immediately (available to start right away).Work DescriptionWebsite operation consulation, answer and guide customer buyers in various operations of the e-commerce account, such as account registration, how to place and track order, cancellation, payment, buyer reviews, Buyer & Seller dispute, refund / return etc. And al the inquiries regarding logistics delivery, customs clearance status, marketing campaigns and offersHanding customer complaints and take note of complaint chronology, manage the complaint with empathy and be able to connect to customer emotion, escalate to relevant department for timely handing