English Customer Support | Ticketing account

Company Description Alorica is dedicated to creating exceptional customer experiences and building lasting connections by providing end-to-end customer experience (CX) solutions. With a dynamic and innovative approach, Alorica blends industry expertise, advanced technology, and a strong commitment to integrity and authenticity. The company serves over 250 brands worldwide in 75+ languages through a network of 100,000 professionals across 17 countries. As a trailblazer in transformative CX, Alorica strives to deliver measurable results and create boundless opportunities for brands and employees alike. Role Description This is a full-time English Customer Support role in the Airlines industry based on-site in Giza. The role involves assisting customers with inquiries related to airline services, handling customer complaints promptly and professionally, and supporting the resolution of issues. Responsibilities include providing accurate information, maintaining customer satisfaction, and identifying opportunities to upsell additional services where appropriate. The selected candidate will collaborate with team members to ensure seamless service delivery and align with company standards. Qualifications Strong Communication and Customer Service skills for effectively addressing customer inquiries and building rapport.Knowledge and experience in the Airlines and Aviation industries to understand and resolve customer concerns efficiently.Sales skills to identify and promote additional service opportunities beneficial to customers.Patience, problem-solving abilities, and a customer-centric mindset to deliver high-quality service.Proficiency in English with excellent verbal and written communication skills.Ability to work on-site in Giza and flexibility to adapt to changes in schedules, processes, and customer demands.