Enquiry Marketing Coordinator

Salary: £28,861Closing Date: Wednesday 26th November 2025Interviews to be held on: Tuesday 2nd December 2025Are you ready to bring your passion for customer service and marketing to a place where values truly matter? At Belong, we live and breathe our values every day, creating vibrant communities where residents, families, and colleagues feel supported, valued, and inspired.Working in our Sales & Marketing team, you will be in the privileged position of shaping first impressions and guiding potential residents and their families through a seamless journey that reflects our values:Care from the HeartStronger TogetherBetter TomorrowBe Your BestRespect for AllWe're looking for an Enquiry Marketing Coordinator who's not just great at managing enquiries and digital engagement, but someone who genuinely cares about delivering empathetic, timely responses and creating a positive experience at every point in a customers journey.What you'll be doing:Efficiently process and respond to customer enquiries with empathy, ensuring timely call-backs and accurate loggingAct as a first responder to new enquiries, taking ownership and supporting occupancy targets across villagesMaintain and update the customer enquiry database, producing reports and ensuring documentation is completeDeliver excellent customer service by supporting villages and Belong at HomeMonitor, respond to, and record customer feedback across social channels, third‑party sites, and feedback inboxesManage Belong's presence on external referral platforms and mailing lists to engage prospects and promote eventsSupport marketing activities including website updates, social media, photography/video shoots, newsletters, and internal communicationsProofread and quality‑check marketing materials to ensure professionalism and accuracyConduct competitor research and benchmarking to inform pricing reviews and fee adjustmentsWork as an effective member of the Sales & Marketing team in accordance with Belong standards and values, contributing to a culture and environment where people feel supported and valuedWhat we're looking for:Knowledge and experience of working in a customer service / contact centre environmentStrong customer care focus with a desire to support teams to provide an excellent serviceProven experience and ability to build positive and productive relationships with customers, colleagues and professionalsPrioritises own work ensuring it meets organisational objectives and to the required standard; effectively managing competing deadlines and multiple projects, ensuring accuracy and efficiencyGood understanding of the needs of older people, and the health & social care marketReliable, flexible and able to fulfil contracted hours and expectations and demands of the roleDemonstrates personal qualities to deliver Belong vision and values appropriate to this levelProficient in the use of database software and Microsoft products including Excel, Outlook, Word and PowerPoint to manage processes, training and reportingHolds a current driving licence and willing to travel to other business sitesWhy Belong?As a leading social care provider we're proud to be a place where people love to work. From our inclusive culture to our commitment to wellbeing and development, we're building something special - and we'd love you to be part of it.Ready to make a difference and live our values every day whilst supporting our service to provide excellent person centred care?Apply now and help us shape a workplace where everyone can truly belong.