Enterprise Account Manager

About UsRiskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Booking.com, Acer, Gucci, Lorna Jane, GoPro, and many more.We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day. About the RoleAt Riskified, we succeed when our merchants succeed. As such, you'll be the merchant’s representative within Riskified, helping them to maximize the value they receive from our service. You will be expected to manage and prioritize their needs to ensure that they're happy and profitable. You'll manage a book of business of about 5-10 clients. These clients will include Fortune 500 companies, big-box retailers, travel merchants, and much more. You'll collaborate daily with various teams within Riskified, including Product, Analytics, Data Science and Development.What You'll Be DoingDevelop and execute multi-year strategic account plans aligned with client goals and internal growth targets.Build and deepen executive-level relationships across multiple functions within enterprise customers.Act as the voice of the customer internally, advocating for their needs and influencing product, support, and operational teams.Identify and close upsell, cross-sell, and renewal opportunities that deliver mutual value.Collaborate cross-functionally to ensure timely and successful delivery of solutions according to customer objectives.Leverage data and KPIs to monitor account health, usage trends, and growth potential.Drive customer success by aligning product capabilities with business outcomes and delivering continuous value.Navigate complex deal cycles, including pricing strategy, contract negotiations, and procurement processes.Manage escalations with professionalism, empathy, and urgency to protect customer relationships and business outcomes.QualificationsProven success managing large, strategic enterprise accounts with $5-10M+ annual revenue.Strong strategic thinking and business acumen, with the ability to translate customer needs into actionable plans.Exceptional relationship-building skills and experience engaging with C-suite stakeholders.Excellent communication, negotiation, and storytelling abilities with a data-driven mindset.Demonstrated ability to lead cross-functional international teams without formal authority.Comfortable working in a fast-paced, ambiguous environment with a solution-oriented approach.High emotional intelligence, resilience, and a proactive mindset in managing customer challenges and opportunities.Fluent in Chinese and EnglishLife at RiskifiedWe are a fast-growing and dynamic tech company with 750+ team members globally. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us. Some of our Shanghai Benefits & Perks:Business Medical Insurance 11 paid holidays per year, 18 paid vacation days, and additional paid days for life events and special occasionsReimbursement for gyms, fitness facilities, classes, or other qualified expensesWide-ranging opportunities to volunteer and make an impact in local communitiesCommitment to your professional development with global onboarding, skills-based courses, full access to Udemy, lunch & learnsCompany outings, team events, special happy hoursFully stocked kitchen with healthy snacks, catered lunch, lunch stipend, weekly happy hoursIn The NewsReuters: General Atlantic-Backed Riskified is Valued at 4.3 BLN in NYSE DebutFoxBusiness: Fraud Protection Platform 'Riskified' Begins Trading on NYSEAnnouncing Riskified's $165M Funding RoundTechCrunch: Riskified Prevents Fraud on Your Favorite eCommerce SiteInc Magazine: Best Workplaces Calcalist: Riskified is the Most Promising StartupInc.com: 15 Israeli Startups You Need to Know