Enterprise Customer Support Specialist

Param's technology company, ParamTech, comprises a specialized team of 250 experts dedicated to providing infrastructure and consulting services across various fields, including issuing, acquiring, digital wallets, mobile applications, information security, fraud prevention, artificial intelligence, credit infrastructures, and test automation within the fintech ecosystem.By offering end-to-end technology solutions to key players in the industry, we empower new entrants in the ecosystem to design their financial futures and achieve growth, while continuing to be a reliable technology partner for everyone.As we strengthen our journey, we are looking for new team members to join our dynamic work environment and share their enthusiasm and expertise with us. If you are eager to work in an innovative setting, we look forward to your application!QualificationsBachelor’s degree in Business Administration, Economics, Engineering, or a related field,2–4 years of experience in corporate customer support or operations follow-up,Knowledge of ticket management systems and customer support software,Strong written and verbal communication skills with a customer-oriented approach,Detail-oriented, organized, and capable of effective prioritization,Team player with the ability to communicate effectively across different departments,Strong analytical thinking skills with an active role in process monitoring and improvement,Proficiency in written and spoken English,Preferred: Experience in managing enterprise (corporate) customers,Experience in SLA management, KPI tracking, and process documentation,Proficient in using CRM systems effectively.Job DescriptionReceive, log, and prioritize requests (tickets) from corporate customers,Direct the requests to relevant departments and coordinate the resolution process end-to-end,Work in coordination with operations, technical, sales, and other related teams to ensure smooth process flow,Manage tasks in line with SLA, priority, and service quality objectives,Provide regular feedback and status updates to customers regarding their requests,Prepare, update, and report documentation related to support processes,Monitor process performance and develop improvement suggestions to increase efficiency,Identify recurring issues and trends, and collaborate with relevant teams to develop solution strategies,To take an active role in processes aimed at improving corporate customer satisfaction.For detailsVisit: https://www.paramtech.com.tr/tr/Follow us on LinkedIn: https://www.linkedin.com/company/paramtech/Follow us on Medium: https://medium.com/paramtechFollow us on Instagram: https://www.instagram.com/paramtech.com.tr/Follow us on X: https://x.com/paramteknoloji"Perks Awaiting You at Param!"🚗 Road Support🍽️ Meal Support🏥 Personalized Health Insurance🎂 Birthday Leave🎁 Welcome Kit👋 Buddy Program💻 Training through ParamHub🍹 Fun Breaks💳 ParamCard Benefits🏆 Param Advantages🌟 Referral Bonus📚 Report Card and First Day of School Leave👶 Welcome Gift for New Family Members🎙️ Employee Feedback Program"6698 sayılı Kişisel Verilerin Korunması Kanunu kapsamında işlenen kişisel verileriniz ile ilgili detaylı bilgilendirmeye https://hr.param.com.tr/tr/aydinlatma-metni adresinde yer alan aydınlatma metnimizden ulaşabilirsiniz."