Enterprise Network Engineer

Key Accountabilities:The role involves working with Team Leaders, Assistant Managers and technicians to provide 2nd/3rd Line Network support and design/Engineering efforts. The services offered are in co-ordination with other IT disciplines for problem diagnosis and resolution, provision of agreed Management Information and monitoring of Service delivery Group as per agreed division of responsibilities.Ownership and follow through/resolution of all issues impacting service/Operations.Work effectively with customers, analysing their needs, problem solving, agreeing/sharing solutions with Onsite counterparts.Responsible to maintain departmental standards and quality initiatives in all aspects of work.Setup monitor and maintain the network systems.Working as an effective member of the team and developing good working relationships with business and/or IT colleagues.Maintaining own training and technical knowledge up to date in line with changing IT Infrastructure.Effectively managing administration, planning, meetings and prioritising own workload.Strong Management focus with emphasis on call, incident management, relationship management.Implementation / Design of appropriate KPI’ metrics and Service Level Management to manage at all levels with the department and individual level.Maintain a high level of interaction with all internal/External customers/BUs.Networking- Achieve by influencing and collaborating across national and functional borders internally.Proactively adhere to the regulatory requirements (India and International as appropriate) and Group standards. Ensure that the data & processes for which you are responsible and are fully compliant. Deliver the intended outcome for the Company and its customers.Requirements:Graduate [Science Technology] in any field.3+ years of overall experience.Experience in handling large and complex IT Operations and relationship management in Remote IT infrastructure management with a strong focus on Incident and Problem management / project management.Experience in handling a Shared Infrastructure EnvironmentExposure to best practises by working in a MNC culture or large Indian based company maintaining global services to and from parent company locations.Excellent English verbal / written communication / analytical and presentation skillsHaving ITIL Foundation v3 certification or knowledgeGood understanding of the IT infrastructure components and be able to manage major incidents and priority issues.Flexible, ‘can-do’ attitude and willing to take responsibility.Strong sense of task ownership and task delivery to agreed dates.Ability to continually learn the changes to the infrastructure and assess impact.Ability to work under pressure and take on any departmental ad-hoc activity.Event / Incident / Problem & Change Management skillsAnalytical Skills – Management Information / ReportingCommunication and Interpersonal skillsClient management skillsTask planning and execution skillsKnowledge of automation and scriptingWe provide the following environment & benefits:A company culture where we respect our diverse teams and are proud of our achievementsPossibility to join social communities and networksA healthy work-life balanceChill-out and collaboration spaces in a modern office environmentLearning and development opportunities to craft your career pathLife & health insurance, medical care packageAnd many others benefits!