Job Description
Job ResponsibilitiesProvide 24 X 7 technical assistance via phone, and emailTroubleshoot CPE issues, Mobile Broadband, Web/Mail Hosting/setup, and other ISP related products and servicesCoordinate with other departments and handle internal escalationsAttend to faults and escalate if necessary. Common faults are outages, server failure, router, switch etc.Manage monitoring systems (eg. bandwidth monitoring, link monitoring, DDOS notification etc)Coordinate with other departments for basic troubleshooting supportEnsuring alert for major project is being follow up closely and ensure that relevant department is being updated of the progressAbility to adapt quickly to ever changing priorities and handle multiple tasks simultaneouslyJob RequirementsDegree/Diploma or equivalent with NOC experienceMinimum 2 years of experience in a support/service environment with a keen interest in Internet TechnologyPreferably with CCNA certification or other network certificationsCustomer oriented, motivated and driven to explore new ways of doing thingsTeam worker with good interpersonal, communication and writing skillsAble to work within constraints and meet service levelsWilling to accept new challenges and responsibilitiesHighly motivated with initiativeWilling to work on rotating shift, inclusive of weekends and public holidaysCustomer focused attitude with ability to explain technical information to non-technical people with compassionOutstanding communication skills in English, both written and verbal
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