Entry-level Customer Service Representative

Job SummaryWe are seeking a proactive Customer Service Professional with 1 to 2 years of experience to join our team. The ideal candidate will have expertise in MS Excel and a background in procurement and user experience. This work-from-home position requires excellent communication skills and a strong commitment to customer satisfaction. The role involves day shifts with no travel required.ResponsibilitiesProvide exceptional customer service by addressing inquiries and resolving issues efficiently.Utilize MS Excel to analyze data and generate reports that support customer service operations.Collaborate with the procurement team to ensure seamless order processing and delivery.Enhance user experience by gathering feedback and implementing improvements.Maintain accurate records of customer interactions and transactions.Assist in developing and updating customer service policies and procedures.Monitor customer service metrics and identify areas for improvement.Support the team in achieving customer satisfaction targets and service level agreements.Communicate effectively with customers and internal teams to ensure clarity and understanding.Participate in training sessions to stay updated on product knowledge and customer service best practices.Contribute to a positive work environment by demonstrating a collaborative and supportive attitude.Ensure compliance with company policies and industry regulations.Adapt to changing customer needs and business requirements with flexibility and resilience.QualificationsPossess strong proficiency in MS Excel for data analysis and reporting.Demonstrate excellent communication and interpersonal skills.Have experience in procurement processes and user experience design is a plus.Show ability to work independently in a remote setting.Exhibit strong problem-solving skills and attention to detail.Display a customer-focused mindset with a commitment to service excellence.Be adaptable to new technologies and processes.Certifications RequiredMicrosoft Office Specialist (MOS) Certification in Excel