Entry Level Support Engineer

Back to jobsEntry Level Support EngineerNewmarketJoin New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.What is the role? Monday - Friday 38hour working schedule.Based in a Central/Newmarket Auckland and working within the education sector, you will be the first point of contact for any IT-related issues. Through a mixture of face-to-face interactions and remote support you will manage the ticket board, and deliver excellent customer service, effectively communicating with non-technical users, while you prioritize and troubleshoot technical problems. You’ll also collaborate with cross-functional teams to resolve complex issues. This role may involve some travel across central Auckland, so flexibility is important. As part of your responsibilities, you’ll complete daily timesheets, which requires strong attention to detail. No company vehicle provided.Must be a NZ Citizen or hold permanent residency Must have a NZ Driver's License (Full or Restricted) ResponsibilitiesRespond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)Diagnose and troubleshoot technical issues reported by clients.Document and track client issues using a ticketing system. Escalate unresolved issues to appropriate teams and follow up until resolution.Stay up to date with product knowledge and industry trends to provide accurate and timely support.Please note that this is a general description.DesirablePractical technical knowledge in supporting and implementing: Windows 11 Windows Server 2022 Azure Active Directory Firewalls (FortiGate) Switching (Ruckus, HP, Allied Telesis) Wireless (Ruckus, Aruba/HP, Aerohive) Printers/CopiersWhat We OfferA friendly team environment with a strong technical support network. Opportunity to work with the IT industry's latest technologies.Internal career growth for high performers and IT super-stars.An opportunity to earn while you learn. New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/Create a Job AlertInterested in building your career at New Era Technology? Get future opportunities sent straight to your email.Apply for this jobindicates a required fieldFirst Name*Last Name*Email*PhoneCountry*Phone*Location (City)*Resume/CV*AttachEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfCover Letter*AttachEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfHow many years of experience do you have as a Entry Level Support Engineer? *Select...What is your expected salary range? *48,880 - 50,00050,000 - 52,00053,000 - 55,00055,000 - 60,00060,000 +How would you rate your English language skills? *Select...Where are you currently located? *Select...How soon are you able to start? *I'm ready to start1 week's notice2 week's notice3 week's notice4+ weeks noticeWhat is your legal right to work in New Zealand?Select...Are you willing to relocate for a position within New Zealand?Select...Powered byGreenhouse