Junior Service Desk Specialist (Processing Center)

We are looking for a Junior Service Desk Specialist with strong communication skills to join our team in the Processing Center. In this role, you will analyze and resolve incidents, ranging from basic inquiries to more complex technical issues. This position requires working in shifts: During the weekdays, 9/10 am – 6/7 pm and 2 pm – 10 pm (GMT+3), 10 pm – 7/8 am (1-2 night shifts per month). During the weekends, 11 am – 6 pm.

ResponsibilitiesServe as an entry point to all requests from EPAM employees Provide timely request fulfillment according to the workflow (training and knowledge transfer will be provided) Answer users’ questions via phone, email, and web app (knowledge base guide is constantly growing) Communicate with other teams including L2/L3 support to guarantee correct request assignment and resolution Be ready to work in shifts (night, early morning, and weekend shifts included):

During the weekdays 9/10 am – 6/7 pm and 2 pm – 10 pm (GMT+3) During the weekends 7/8 am – 2/3 pm, 2 pm – 10 pm, 10 pm – 6/8 am (1-2 night shifts per month) RequirementsProven ability to work independently and as a team member Good communication (written and oral) and interpersonal skills Fine organizational, multitasking, and time management skills English level: B2 and higher Stress resistance and ability to adapt to changes of a different kindWe offerWe connect like-minded people:

Delivering innovative solutions to industry leaders, making a global impactEnjoyable working environment, whether it's the vibrant office or the comfort of your own homeOpportunity to work abroad for up to two months per yearWe invest in your growth: Leadership development, career advising, soft skills and well-being programsCertifications, including GCP, Azure and AWSUnlimited access to LinkedIn Learning and Get AbstractFree English classes with certified teachersWe cover it all:

Monetary bonuses for taking part in the referral programComprehensive medical & family care packageSeven trust days per year (sick leave without a medical certificate)Discounts from 800+ partners (sports activities, restaurants, stores and services)At EPAM Belarus, employees have the flexibility to choose the environment that suits them best. You can work from any location in Belarus, whether it's your home or our offices in Minsk, Grodno, Brest, Gomel, Mogilev or Vitebsk. EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities.

We embrace a dynamic and inclusive culture. Here, you will collaborate with multi-national teams, contribute to numerous innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to learn and grow continuously. No matter where you are located, you will join a dedicated, creative, diverse community to help you discover your fullest potential.