Director of Service Delivery - AMS

We are seeking an accomplished and seasoned professional to take on the role of Director of Service Delivery - AMS. With a minimum of 21-29 years of experience, this strategic leadership position provides an opportunity to oversee delivery operations in a Managed Services environment, driving innovation, service excellence, and operational efficiency while cultivating strong relationships with stakeholders.

ResponsibilitiesLead the Delivery Organization by owning one or more accounts and serving as the primary customer-facing leader to mature and expand servicesOversee the complete delivery lifecycle for a portfolio of complex projects, ensuring consistent service quality and client satisfactionEnsure effective incident management, leveraging enhanced monitoring systems to implement early warning mechanismsDefine strategies to improve automation levels and successfully implement DevOps principles across delivery teamsDrive improvements in system performance and stability to significantly elevate the customer experienceImplement the GenAI program to boost productivity within support and operational teamsFormulate and execute strategies to enhance client satisfaction and improve employee engagement metrics, including reducing project attrition ratesFoster a culture of innovation and ensure measurable progress in innovation programs across the organizationDrive strategic growth initiatives to deliver business development outcomes and increase revenue streamsServe as a key advocate for employee development, building high-performing and motivated teams aligned with business objectivesRequirements21-29 years of overall experience in ITProven experience in leadership roles within Managed Services environments (AMS or ADMS), with expertise in service deliveryDeep understanding of end-to-end Service Design, Service Integration, and ManagementExpertise in implementing automation, DevOps practices, and improving monitoring and alerting systemsProven background in elevating system performance, stability, and reliability in large-scale service environmentsStrong business development capabilities with a track record of driving significant revenue growthProven ability to effectively restructure and reorganize delivery teams to meet evolving business goalsShowcase of successfully driving strategic plans and achieving long-term organizational objectivesStrong communication and relationship-building skills with customers, employees, and stakeholders at all levels