Customer Support Specialist

Epassi is an innovative fintech company, our purpose is to boost everyday well-being. We are the market leader in mobile payments for employee benefits in Northern Europe – our solution combines all the benefits into a single mobile app. Epassi’s team is made of highly skilled people from top notch business developers, designers and software engineers to passionate sales, marketing, and customer support professionals (a total of almost 300 employees). Epassi is awarded by the Financial Times as one of the fastest growing companies in Europe.

Epassi expands outside the Nordics - acquires the UK's largest health and fitness network Incorpore Ltd , and leading Italian corporate welfare and employee benefits company Eudaimon S. p. A. Are you a tech-savvy problem solver with a passion for making customers happy? Do you want to be part of influencing the wellbeing of millions of employees around the world with the help of mobile technology? If yes, you might be a great fit for our fast-growing company.

Read more below and apply to join Epassi!Epassi is growing and we are looking for a Customer Support Specialist to Vaasa (Finland). This is a fixed-term parental leave cover position until October 2026. We work in a hybrid model, spending 2-3 days a week at the office. In this role you’ll be the face of the company interacting with our important stakeholders – end-users, clients and partners.

As a Customer Support Specialist You Willresolve customer support cases through phone and email efficiently and politely offering best-in-class serviceguide our stakeholders from a technical and product perspective through the user-journeyliaise with colleagues and other teams to find the best solutionsidentify recurring issues and feedback to be escalated for product developmentkeep yourself up to date with new and changing features of the productWhy You Should Join EpassiWe are a fast-growing tech company; you will have a chance to impact many meaningful things and grow together with us as a professionalWe have an inspiring & supportive culture and we take care of the well-being of our employeesWe take care of the professional development of Epassians by creating a personal development plan individually and supporting development by providing a yearly budgetWe have a unique team environment - international, motivated, supportive colleagues with a great sense of humorEpassi has a great benefit package such as private health care, lunch benefit, wellbeing benefit, and snacks at the officeYou're a Great Fit If Youexcel in communication and strive towards always giving the best possible serviceare effective, structured and have an eye for detailsgrasp easily new information and operating systemsare easy-going team player with can-do attitude and to also work well on your ownhave 1-2 years of work experience within a customer service or other relevant experienceare proficient in Finnish and English (these are mandatory), Swedish is a big plusThe position will be filled immediately when a suitable person is found, so don’t hesitate to apply via careers page as soon as possible.

If you want to ask more information about this opportunity, please contact careers@epassi. com. Please note that the application should be sent by using the link in the job ad, not by email.