Customer Success Manager

At Epignosis, we build workplace learning software that enables more than 70,000 teams worldwide to offer training to millions of people. Our portfolio of tools can be used by organizations of any size and includes TalentLMS - a zero-overhead cloud LMS, eFront - an enterprise LMS, TalentCards - a mobile app for training the deskless workforce, and TalentHR - a lightweight HRIS to manage people ops. We are competing with the world's top eLearning solutions and we aim at becoming world's #1. We're on a mission to democratize training by developing simple, accessible, and affordable software. We count 12.

000+ companies as customers and with more than 11 million users logging in to use our platforms, we are a much-loved global leader in learning tech. At home, we are quickly becoming one of the largest SaaS company to come out of Greece. That's where you come in! We're looking for a Customer Success Manager (CSM) to join our CS team in a key role that supports a high volume of small-to-mid-sized customers. This role is all about helping customers succeed, reducing churn, and spotting opportunities for growth, all while keeping interactions human, friendly, and helpful.

If you enjoy problem-solving, connecting with customers and love collaborating in a team with shared goals, this could be the perfect fit for you. We'll provide full training - all you need is the right mindset and experience in customer-facing roles. ResponsibilitiesAs a Customer Success Manager, you will:

Guide customers through subscription changes and migrations via email and scheduled callsPrevent churn by proactively following up on cancellations and payment issuesSupport adoption by sharing best practices and encouraging onboardingRespond to feedback and build trust in every interactionCollaborate with other teams to ensure customers get the resources they needRequirementsTo be successful in this role as a Customer Success Manager, you should have: A customer-first mindset, with the ability to communicate clearly and empathetically in writing and in scheduled calls.

Ability to handle a mix of customer needs and adapting quickly between different types of queriesAn eye for opportunity, whether it's guiding a struggling customer to the right team for additional support, suggesting a better-fit plan, or spotting expansion potentialA collaborative spirit and willingness to support your teammates and share learningsExperience in customer-facing roles such as customer success, account management, support, or salesBenefitsThe most important thing we offer is a safe and healthy professional environment, giving you the opportunity to work on products that positively impact millions globally.

Become part of Epignosis, a diverse group of smart, fun, and GIF-loving professionals in offices worldwide, including the U. S. , the U. K. , Greece, and Cyprus! Our employees enjoy benefits that enhance productivity and contribute to their professional development. Apart from that, we also offer:

Competitive compensation packages - because great work deserves great rewards Participation in the Epignosis Employee Stock Options Plan - because when we grow, you grow with us Inclusive parental benefits - support for every kind of family, no matter your path to parenthood Private health insurance plan - your well-being matters to us, on and off the clock Meal allowance - fuel your day, your way Complimentary meals at the office - think daily breakfast spreads and lunch catered three times a week.

Yes, we're serious! Access to our in-house blood bank - giving back is in our blood (literally) Professional development initiatives - we're not just creating LMSs for others, we're also learners ourselves! Gorgeous office space - work where you thrive, whether that's in our beautiful HQ A vibrant working environment - surrounded by brilliant, quirky, passionate minds