Investigation Officer

Company DescriptionThe Estate Agents Authority is a statutory organization set up under the Estate Agents Ordinance to regulate estate agents and salespersons, and to enhance the standard of service of the trade. The Authority has a number of vacancies for the following position: Job DescriptionKey ResponsibilitiesThe incumbents will be posted to the Complaints Section or the Enforcement Section to handle the following:

conduct investigation of suspected non-compliances, including fact-finding, conducting interviews and statement-takinganswer telephone and face-to-face enquiries from both the public and the estate agency tradecarry out compliance inspections / checks / site visits / law enforcement activities under the Estate Agents Ordinance and the Anti-Money Laundering and Counter-Terrorist Financing Ordinancecollect information / intelligence / evidencedraft correspondence and write up investigation reports based on evidenceperform such other duties as may from time to time be assignedmay rotate between the Complaints Section and the Enforcement Section depending on operational needs and for career development purposeRequirementsA recognized university degree (candidates with at least 5 years solid and relevant experience may be exempted from this requirement)At least 2 years relevant experience, preferably in regulatory work / law enforcement / complaint investigation / conveyancing / litigation / AML/CTF compliance / handling enquiries and complaints from members of the publicGood analytical and communication skills and ability to handle cases independentlyGood command of both written and spoken English and Chinese (preferably attained Level 4 or above in HKDSEE, or Grade “C” or above in English Language (Syllabus B) and Chinese Language in HKCEE, or equivalent)Good report writing skillsA team player with a mature personality and good interpersonal skillsOutdoor duties at irregular hours and on weekends, Sundays and public holidays may be requiredKnowledge in property transactions and/or holding a valid full driving licence will be an added advantageCandidates with less experience will be considered for the post of Temporary Officer for 1-year fixed-term contractTerms of Appointment Competitive remuneration package commensurate with the selected candidate’s qualifications and experience will be offered.

The appointee will initially be offered a 3-year contract, subject to renewal upon satisfactory performance and the service needs of the Authority. Application ProcedureApplications with full resume indicating your current and expected salaries and your public examination results should be sent to: Human Resources Section, Estate Agents Authority, 7/F, E-Trade Plaza, 24 Lee Chung Street, Chaiwan, Hong Kong or by email at hr@eaa. org. hk not later than 30 July 2025. Candidates who have already responded to our previous advertisement of the same post within the past 6 months need not re-apply.

Please mark “Private and Confidential” on the envelope and quote the post applied for and its reference number on the envelope. Candidates who are not invited to attend an interview within 6 weeks from the applicaiton date may assume their applications unsuccessful. Applicants may be considered for other suitable positions within the Authority. All applications will be treated in strict confidence. Personal data provided in the applications will only be used for recruitment-related purposes. All information on non-shortlisted applicants will be destroyed after 6 months. WE ARE AN EQUAL OPPORTUNITIES EMPLOYER