Business Analyst

Responsibilities: Collaborate with AI Engineers and Project Managers to understand and articulate the capabilities of current and futurecontact center solutions. Analyze and document business requirements for contact center teams, translating them into technical specificationsfor low-code tool customization.

Provide support for tool utilization and engage in prompt engineering to ensure solutions are effectively customizedand aligned with business requirementsConfigure AI-based applications, including support for Prompt Engineering and report analysisStay up-to-date with emerging trends in Generative AI and their potential applications in contact center environmentsDevelop and deliver compelling presentations and demonstrations of our solutions to various stakeholders, includingsenior management and potential clientsAct as a liaison between technical teams, operations managers, and end-users to ensure solutions meet business needsand operational metricsConduct training sessions and create documentation to support the adoption of new tools and processesMonitor and report on the performance and impact of implemented solutions, suggesting improvements based on data-driveninsightsLeverage visualization tools and dashboards to represent data and insights Promote our products internally, motivating staff and convincing consumers of their valueRequirements:

Bachelor's degree in Business Administration, Information Systems, or a related field 3+ years of experience in business analysis, preferably in a technology-driven environmentExcellent communication skills, both verbal and written, with the ability to present complex ideas to diverse audiencesStrong analytical and problem-solving skillsProven ability with prompt engineering and generative AI tools and chatbotsAbility to quickly learn and adapt to new technologies and methodologiesExperience in project management and stakeholder engagementStrong interpersonal skills with a talent for building relationships across various levels of an organization Preferred Qualifications:

Experience working in or with contact centersUnderstanding of key contact center metrics and operations management principles Advanced skills in prompt engineering, including concepts such as zero-shot, few-shot, chain-of-thoughts, and others. Previous experience as a product evangelist or in a similar role promoting technology solutionsCertification in business analysis (e. g. , CBAP, PMI-PBA) or relevant project management certifications Proficiency in data analysis and visualization tools (e. g. , Excel, Power BI, Tableau)Experience with agile methodologies What Sets You Apart:

Passion for technology and its potential to transform business operationsAbility to think like an operations manager while communicating technical conceptsEnthusiasm for public speaking and giving presentationsAdaptability to work in a fast-paced, evolving technology landscapeCommitment to continuous learning and staying ahead of industry trends.