Job Title : Desktop Support EngineerDuration: One Year durationSchedule: Mondays-Fridays (Fulltime on-site)Site address: Bratislavska 517, Trencin TC 91105, SlovakiaLanguage: Must be fluent in German and English DOJ: ImmediateType of Contract: FreelanceResponsibilities · Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support. · Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh, and mobile devices. · Printer break-fix and installation · Disposal, redeployment, and Asset reclaim. · Shipping coordination · Data Backup and Data Recovery coordination · Warranty and Out-of-warranty repair and replacement · Provide technical support for meetings, conferences, classes, and corporate-wide broadcasts.
· Provide user assistance and training with operation of multimedia systems. · Perform analysis, diagnosis and resolution of complex Audio-Visual hardware problems and implement corrective solutions. · Maintain documentation of Audio Visual (AV)/Video Conference (VC) maintenance, failures, removal, and installation · Executive (VIP) Support · Audio and Video Support including Health Checks · Inventory and Asset Management – Depot Operations · Coordinate with external vendors for dispatch support. · Troubleshooting Wireless connectivity problems, Windows Profile, printers, shared drives related issues. · Familiarity with IT Infrastructure tools such as AD, SCCM, Endpoint manager/In tune, M365 etc. would be preferred.
· Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents. · Responsible for asset tagging and entering all incoming equipment into our asset management system. · Collaborate with cross functional teams to properly onboard incoming new hires. · Ensure that hardware is properly assigned and updated into our management system. · Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment. · Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware. · Ensure that resolutions are consistent with company standards and policies.
· Responsible for asset tagging and entering all incoming equipment into our asset management system. · Collaborate with cross functional teams to properly onboard incoming new hires. · Ensure that hardware is properly assigned and updated into our management system. · Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment. · Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware. · Ensure that resolutions are consistent with company standards and policies. Requirements/Qualifications: · 3-5 years IT experience as FSO. · MCSE, MCP and or A+ Certifications is preferrable.
· Knowledge in HD video, video switching, cameras, media content management, signal processing, system design. Talent coaching, crew management, corporate event support. Video conferencing experience. · Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications · Experience with ITSM ticketing tools. · Experience with imaging windows 10 OS. · Familiar with basic network concepts (e. g. , TCP IP, Windows Networking, Ethernet) · Knowledge of A/V, VC, video production, webcasting, streaming, staging events or related experience. · Mobile support experience for iOS, Android, and MDM solutions · Experience in using PC-based word processing, presentation, and e-mail software preferred.
· Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations. · Outstanding customer service and interpersonal skills · Excellent organizational skills and ability to prioritize tasks among many competing requests. · Experience working in or supporting a call center or help desk environment. · Aptitude for learning · Excellent oral and written communication skills · Ability to work in teams and in a team environment. · Able to lift to 50 pounds.
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