Events Manager

Job Title: Events ManagerReporting to: Head of HospitalityLocation: Worcestershire County Cricket Club, New Road, Worcester, WR2 4QQContract term: Full time, permanent contract to start as soon as possibleBackground:Worcestershire County Cricket Club is one of the 18 major county cricket clubs which make up the England and Wales Cricket Board. We play to the highest level of professional cricket with a history stretching back over 155 years.Our vision is to become Worcestershire's premier destination for live sports, entertainment & hospitality, whilst providing great experiences for everyone who comes to New Road.We're passionate about our people and strive to make our working environment a welcoming and inclusive one, fuelling ambition with opportunities and support to help our people achieve their personal and professional goals.Our values of Trust, Inclusiveness, Kindness, Resilience and Togetherness, resonate across everything we do at the Club and define our culture and behaviours.Purpose of the Role:Alongside our busy Cricket schedule, we have a thriving functions and hospitality offering, with a broad range of rooms and facilities available to cater for any function for up to 250 guests.We are seeking a highly motivated and experienced Events Manager to lead our hospitality venue's front-of-house operations.The Event Manager plays a pivotal role in delivering exceptional guest experiences across all club events and matchday operations. This position focuses primarily on front of house excellence, to ensure that all members, guests, and visitors receive a warm welcome, outstanding service, and a consistent high standard of hospitality.The role requires a proactive and hands on individual who can lead from the front, maintain operational standards, and uphold the club's reputation for professionalism and attention to detail.Key Duties and Responsibilities:Front of House & Customer Experience: Oversee all front of house operations during events, match days, and functions Ensure a welcoming, professional, and customer focused atmosphere across all hospitality areas Anticipate guest needs and take swift action to address issues or requests Lead by example in delivering first class customer service and maintaining club standards Regularly monitor the presentation of public and hospitality spaces, ensuring cleanliness and readiness at all timesEvent Coordination & Delivery: Plan and execute events, including match days, private functions, corporate events, and community activities Liaise with internal teams (catering, operations, grounds, marketing) to ensure seamless delivery of all events Conduct pre-event briefings and post-event reviews to ensure continuous improvement Manage event schedules, staffing, and front of house logistics to maintain smooth operationsStaff Leadership & Standards: Supervise, train, and motivate front-of-house and event staff to uphold high standards of presentation and service Foster a culture of professionalism, teamwork, and accountability Conduct regular quality checks and provide feedback to ensure staff performance meets club expectationsCustomer Relations & Feedback: Act as the main point of contact for guests during events, ensuring concerns are handled promptly and effectively Build strong relationships with members, sponsors, and regular clients to encourage repeat business Gather and analyse customer feedback to identify opportunities for service enhancementHealth, Safety & Compliance: Ensure all front-of-house operations comply with health and safety, food hygiene, and licensing regulations Maintain accurate records and risk assessments for all event activities Support a safe and inclusive environment for staff, members, and visitorsOther Responsibilities: Support the Events Sales Manager with planning confirmed and potential bookings You will be a key holder and will have shared responsibility for opening/closing the premises on a rota basis Assist with the control, receipt and issue of stock and equipment, always ensuring clear stock control and making sure the correct equipment is available for all bookings and is in good working order Encourage upselling and promote current offerings and promotions to increase sales and guest satisfaction Perform other such duties as may be reasonably requested by the Head of HospitalityOther responsibilities:We expect our people to demonstrate and promote our values at all times to ensure Worcestershire County Cricket Club's brand is always held in the highest regard both internally and in public. It is expected that you will: Be proactive in promoting inclusiveness across the club and reporting any discrimination that you witness Be committed to safeguarding and promoting the welfare of children, young people and adults at risk that visit the Club Promote a positive environment that is welcoming, friendly and supportive Foster a culture of togetherness and commit to contributing to a strong team ethic Be passionate about delivering excellent customer service to everyone that comes through our doorsThe nature of our work and the size of our team here at Worcestershire County Cricket Club requires everyone to be flexible, motivated and an excellent team player.This Job Description is not an exhaustive list of tasks but represents the key duties and responsibilities required by the role. You may be required to take on such reasonable additional or other responsibilities and tasks as we need from time to time.Closing date for application is 5th November 2025.Worcestershire County Cricket Club recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.The Club is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.Requirements Experience in hospitality, events, or venue management (preferably within a sports or club environment) Strong leadership and people management skills Excellent communication and interpersonal abilities High attention to detail and commitment to maintaining standards Confident, calm, and professional under pressure Flexible and adaptable, with a hands-on approach to problem-solvingYou will need to have the Right to Work in the UK or be able to obtain this by the start date. Unfortunately, we are unable to offer visa sponsorship for this role.Closing date for application is 5th November 2025.Benefits This is a full-time role working 40 hours per week over 5 days. This will include working evenings and weekends on a rota basis Salary is £30,000 per annum Contributory pension scheme Death in Service Cover at four times your annual salary Paid time off over Christmas and New Year Paid day off for your Birthday or celebration day of your choice Access to Pluxee employee benefits and discount platform Employee Assistance Programme and Wellbeing support Free city centre parking Stunning city centre location with iconic cathedral view Complimentary tickets for various Sports venues across Worcester