We are looking for a 1st Line Support Specialist with a strong level of English to join our team. You will be the first point of contact for our clients, providing support and resolving technical and functional issues. What you will do: Provide first-line technical support via email, chat, and phoneAssist users with troubleshooting and resolving issuesEscalate more complex cases to 2nd/3rd line support teamsDocument issues and solutions in the ticketing systemEnsure excellent customer experience and timely responsesWhat we expect:
Good spoken and written English (B2 or higher)Slovak Fluent or B2Previous experience in IT support or customer service is an advantageBasic understanding of web applications or IT systemsStrong communication skills and problem-solving mindsetAbility to work in a structured and independent wayWe offer: Opportunity to join a friendly and growing international teamWork on a modern platform used by organizations in the UKFlexible working hours (hybrid office/HO)Comfortable and modern office in the center of Presov or BratislavaProfessional growth and training opportunitiesCommunication with foreign customers
Customize your resume to highlight skills and experiences relevant to this specific position.
Learn about the company's mission, values, products, and recent news before your interview.
Ensure your LinkedIn profile is complete, professional, and matches your resume information.
Prepare thoughtful questions to ask about team dynamics, growth opportunities, and company culture.
