Exception Handling Agent - ADL SVC

Wonder what’s it like to work for the best? We have been delivering the world to Australia since 1972, now we want to deliver you an adventurous career, that will bring you to new HEIGHTS!HOW DO WE RECOGNISE YOU?$200 yearly health and well-being allowance$500 yearly international travel allowanceYearly 10% KPI bonus!Long service awards, recognition events and monetary prizesAccess to internal employee perks & benefits discounts12 weeks paid parental leave (continuation of superannuation payments)Inclusive culture with employee-led diversity groupsEAP for you and your immediate familyWHAT WILL YOU BE DOING?Assist all walk in customers and phone calls with queries on shipmentsProvide clear and specific guidance on documentation and packaging requirements for all customersHelping with additional tasks as required for example, resolving and responding to email queriesThis is a full-time permanent position working 38 hours per week, Monday to Friday from 11:30am to 7:30pm (11am start on Fridays)This is a grade 7 roleWHAT CAN YOU BRING?Strong computer skills within Microsoft SuiteGreat customer service and communication skillsExperience adhering to WHS proceduresPhysical fitnessCONNECTING PEOPLE. IMPROVING LIVES.