Executive - Renewal and Retention

Company DescriptionFounded in 2011, Petpooja is the largest SMB SaaS company, serving over 150,000 clients across India, the Middle East, UAE, South Africa, and Canada. We specialize in providing comprehensive management solutions for restaurants, including billing, inventory management, online ordering, and all other critical operational modules. Leveraging technology, Petpooja strives to organize the unstructured restaurant sector worldwide. Our platform handles substantial daily operations, integrates with 300+ leading partners like Zomato and Swiggy, and supports advanced technologies like Machine Learning. With a team of 1,400+ employees, Petpooja is expanding its impact globally, supported by high-profile investors and leadership with decades of expertise.Roles and Responsibilities:Build and maintain strong client relationships.Analyze customer data to identify trends and areas for improvement.Proactively engage with customers to address concerns and gather feedback.Resolve customer issues promptly and effectively.Educate customers on product features and updates.Monitor key performance indicators (KPIs) related to retention and implementimprovement strategies.Collaborate with other departments to enhance the overall customer experience.Additional Qualification and Skills:Customer RetentionCustomer Support