Executive Administrative Assistant - The Excelsior & The St.Regis Florence

Additional InformationJob Number 25171435Job Category AdministrativeLocation The Excelsior a Luxury Collection Hotel Florence, Piazza Ognissanti 3, Florence, Tuscany, Italy, 50123VIEW ON MAPSchedule Full TimeLocated Remotely? NPosition Type Non-ManagementPosition SummaryGreet persons entering the office, determine nature and purpose of visit, and direct/escort to destination. Open, read, and prepare answers to routine letters. Locate and attach appropriate files to incoming correspondence requiring replies. Take and distribute meeting minutes to appropriate individuals. Handle and distribute incoming and outgoing mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Transmit information or documents using a computer, mail, or facsimile machine. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals. Document and communicate all guest requests/complaints to appropriate personnel.Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Policies and ProceduresMaintain confidentiality of proprietary materials and information.Protect the privacy and security of guests and coworkers.Follow company and department policies and procedures.Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.Perform other reasonable job duties as requested by Supervisors.Guest RelationsAddress guests' service needs in a professional, positive, and timely manner.Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.Thank guests with genuine appreciation and provide a fond farewell.CommunicationAnswer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.Speak to guests and co-workers using clear, appropriate and professional language.Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.Working with OthersHandle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.Support all co-workers and treat them with dignity and respect.Develop and maintain positive and productive working relationships with other employees and departments.Partner with and assist others to promote an environment of teamwork and achieve common goals.Physical TasksMove, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.General AdministrationOpen, read, and prepare answers to routine letters.Locate and attach appropriate files to incoming correspondence requiring replies.Take and distribute meeting minutes to appropriate individuals.Handle incoming and outgoing mail, including date stamping and distributing incoming mail (e.g., overnight mail, delivery/messenger services, First Class, Federal Express, UPS, Cablegrams, Telex, Mailgrams, Telegrams, Voicemail certified, International, and Registered).Documentation/ReportingCreate and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.Computers/SoftwareTransmit information or documents using a computer.Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation and answer inquiries from guests.Office EquipmentOperate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals.Transmit information or documents using mail, or facsimile machine.CommunicationDocument all guest requests/complaints and communicate such to appropriate personnel for proper handling.Receive persons entering the office by greeting them, determining nature and purpose of their visit, and directing or escorting them to specific destinations.CRITIL COMPETENCAnalytical SkillsComputer SkillsLearningDecision-MakingInterpersonal SkillsInterpersonal SkillsCustomer Service OrientationTeam WorkDiversity RelationsCommunicationsWritingTelephone Etiquette SkillsEnglish Language ProficiencyCommunicationListeningApplied ReadingPersonal AttributesIntegrityDependabilityPositive DemeanorPresentationInitiativeOrganizationDetail OrientationMulti-TaskingTime ManagementGeneral AdministrationTypingCorrespondenceDocumentation/ReportingMaintain Files and RecordsFilingComputer SoftwareMicrosoft OfficePreferred QualificationsEducation High school diploma/G.E.D. equivalent Related Work Experience At least 2 years of related work experience Supervisory Experience No supervisory experience is requiredIn Marriott International ci impegniamo a essere un datore di lavoro con pari opportunità, ad accogliere tutti e a favorire l'accesso alle opportunità. Promuoviamo attivamente un ambiente in cui le esperienze pregresse di ogni nostro dipendente vengono valorizzate e celebrate. La nostra più grande forza risiede nel ricco mix di cultura, talento e competenze dei nostri dipendenti. Ci impegniamo a non discriminare su qualsiasi base protetta, tra cui la disabilità, lo status di veterano o altre basi protette dalla legge.The Luxury Collection Hotels & Resorts, con oltre 120 proprietà in più di 35 Paesi, offre la promessa di esperienze autentiche che creano ricordi duraturi e preziosi. Con oltre 100 anni di esperienza iniziata nel 1906 con il marchio italiano CIGA, una collezione delle proprietà più celebri e iconiche d'Europa, il brand vanta una solida base su cui si fonda la nostra continua evoluzione, volta a superare i desideri dei viaggiatori amanti del lusso.Da palazzi leggendari e rifugi appartati a edifici moderni classici e senza tempo, ogni hotel e resort di lusso è un'espressione unica e preziosa del luogo in cui si trova, un portale che svela il fascino e i tesori culturali del luogo di destinazione. Se apprezzi la narrazione evocativa, hai un forte interesse e una passione per il patrimonio della località e desideri offrire un'ospitalità sincera, personalizzata e che anticipa le esigenze, ti invitiamo a unirti al nostro viaggio. Entrando a far parte di The Luxury Collection ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te.