Executive Administrative Assistant-Learning Delivery

IntroductionThe ILO Practitioner (Instructor-Led-Online) provides end-to-end support for virtual trainings offered to both external and internal IBM clients. The team handles back-end scheduling, enrollment, and training logistics. In addition, we facilitate virtual events using the Microsoft Teams and other related tools.Your Role And ResponsibilitiesSet-up Microsoft Teams and IBM Video Streaming toolsCoordinate event logistics and agenda with the requesters prior to the eventRun preparation calls with the event contact and presenters prior to the live eventDuring the live event, provide in-session support, including sound checks to ensure clear audio quality and basic troubleshooting to ensure that the event runs smoothlyPublish necessary media files and event artifactsInform event POC of any problems encounteredManage the team's functional inbox to answer client queries and requestsWork with Teams/other tools and Technical Support to help resolve higher level of technical difficultiesGenerate reports for the team and the clientsPerform back office responsibilities, mostly involving management of learning activities and logistics in Event Planning and Delivery (EPD), IBM Events & Classes, YourLearning, and Lighthouse, among other toolsManage/Update data or trackers for reportsPreferred EducationBachelor's DegreeRequired Technical And Professional ExpertiseExcellent administration and organizational skillsExcellent oral and written communication skillsCustomer-oriented: demonstrates a positive attitude towards customer serviceExcellent interpersonal skills and ability to deal with all kinds of clientsStrong thinking and problem-solving skills: able to analyze errors/complex issues and identify appropriate solutionsGood working knowledge of web-based systemsAbility to deal with confidential informationAbility to understand and execute business controlsActive listening skills to ensure clarity of informationThorough execution of process stepsMust possess keen attention to detailsAdaptable to client's requests as the need arisesWith initiative and good judgmentHas the ability to work under pressure and meet deadlinesHas the ability to prioritizeHas the ability to work productively with little supervisionPreferred Technical And Professional ExperienceWilling to work under the following conditions:Shift: Flexible; the team operates on a 24/5 schedule, and shifts may be rotated periodically.Schedule: Option to follow a compressed workweek setup (10 hours per day, 4 days a week).Work Location: 5th Floor, 1800 Building, Eastwood City, Quezon City, or Naga City.Onsite Requirement: Three (3) days per week.