Executive Assistant Manager - Food & Beverage (EAM - F&B)

Company DescriptionEstablished in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.Job DescriptionWe are seeking a highly experienced and motivated Executive Assistant Manager (EAM) with a strong Food & Beverage specialization to join our leadership team at our luxury all-inclusive resort in Vietnam.Reporting directly to the General Manager, the EAM – F&B will be responsible for driving operational excellence across all F&B outlets, ensuring premium guest experiences, and maintaining the highest international service standards. This role is pivotal in shaping the resort’s culinary identity, managing diverse teams, and supporting the GM in overall property operations.Work closely with the GM to implement strategic initiatives that enhance guest satisfaction, revenue generation, and operational efficiency. Lead and inspire the resort team F&B team, fostering a culture of innovation and exceptional serviceDevelop and implement strategic plans to enhance F&B offerings and guest satisfactionOversee menu planning, pricing strategies, and food presentation standardsManage budgets, control costs, and optimise revenue across all F&B outletsEnsure compliance with food safety regulations and maintain the highest quality standardsCollaborate with other departments to create seamless guest experiencesAnalyse market trends and competitor activities to maintain a competitive edgeDrive continuous improvement initiatives and staff training programmesHandle guest feedback and resolve complex issues promptly and professionallyParticipate in marketing and promotional activities to boost F&B revenueDevelop strong guest engagement strategies, actively seeking feedback and taking corrective actions to maintain top guest satisfaction scores. Assist the GM with property-wide operational oversight, stepping in as Acting General Manager when required. Build and maintain strong relationships with key stakeholders, partners, and suppliers to enhance the resort’s F&B offerings. Play a key role in sustainability efforts, ensuring eco-friendly practices are integrated into the F&B operations. QualificationsBachelor's degree in Hospitality Management, Business Administration, or a related fieldMinimum 8-10 years of progressive leadership experience in luxury hospitality, Resort or high volume Hotel, and F&B managementProven track record of successful leadership in F&B operations in 5-star hotels, resorts, or all-inclusive environmentsStrong financial acumen with experience in budgeting and cost controlExcellent leadership, communication and interpersonal skills, with the ability to motivate and mentor staffHigh level of cultural awareness and ability to thrive in an international, multicultural environmentProficiency in F&B management software and point-of-sale systemsIn-depth knowledge of food and beverage trends, menu engineering, and revenue managementUnderstanding of local and international cuisine, with a passion for culinary excellenceKnowledge of current global dining trends and ability to adapt to evolving guest preferencesFamiliarity with Vietnamese food regulations and standardsFood Safety CertificationFluency in English; knowledge of Vietnamese or other languages is advantageousExceptional problem-solving skills and ability to make decisive decisions under pressurePassion for guest service, innovation, and delivering world-class experiencesFlexibility to work in a dynamic environment with irregular hours, including evenings and weekendsAdditional InformationWhat Awaits You...The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. The ability to challenge the norm and work in an environment that is both creative and rewarding. Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. A competitive package and plenty of development opportunities.