Executive Assistant (Revenue Collection)

What You'll Do: Adhoc utilities and miscellaneous paymentsPerform data entry of payments made by customers for both utilities and miscellaneous bills where there is no automated file interface to the billing systems e.g. bank transfers.Contact customers for payment details where necessary.Recurring paymentsCheck and send GIRO application forms to banks for processing.Follow up on exceptions arising from:set-up of recurring payment arrangements;termination of recurring payment arrangements;collections through recurring payment arrangements.All paymentsFollow up on any payment exceptions posted to the clarification worklist.Reconcile customers’ payments made through various payment modes against entries in the billing systems as well as the bank statements.RefundsReconcile and follow up on exceptions arising from refunds to customers via automated modes like PayNow and bank transfer.Other dutiesRespond to enquiries from customers on matters relating to their payment or refund and carry out follow up action where required.Follow up with collection agents on payment related matters.Perform User Acceptance Tests for system changes.Cover the duties of the other EAs where necessary.Carry out other ad-hoc duties when required.What You’ll Need:Diploma in Accountancy or equivalent from a recognised institution or at least 10 years’ relevant experienceProficiency in MS office skills including Excel is requiredProficiency in SAP systems is preferredWhat We’ll Provide: Immerse in a positive work environment that promotes/fosters teamwork and collaborationYou will receive attractive remuneration for good performance.You will work in teams that thrive on collaboration for outstanding achievements