Executive Housekeeper | Faro Blanco Resort & Yacht Club, a Curio by Hilton

Job DescriptionBe available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.Handle guest complaints ensuring guest satisfaction. Hire, train and develop team members and ensure all required training is complete according to standards.Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.Ensure all end of month reports are completed to standard.Assist staff with their job functions to ensure optimum service to guests.Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Manages all aspects of employee performance to ensure productivity and a quality work environment.Maintains Housekeeping Department’s annual budget.Performs housekeeping, laundry, and houseperson functions whenever necessary.Other duties as assigned.