Executive Lounge Attendant / Nhân viên lễ tân tầng VIP

Mô tả công việcAssist guests with check in and checkout, as well as other cashiering dutiesReview arrival lists and prepare compendiums prior to guests arrival and check-into system if necessaryWelcome guests on arrival, register and issue room keys according to departmental standards and proceduresEnsure that members consistently receive all benefits, and repeat guests and other VIP's receive spocial recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrivalLiane closely with other relevant departments to ensure that guests requests and noods are motUpdate and maintain repeat guest history systemPramote Inter Hotel sales and in-house facilities according to departmental standards to maximize revenueHandie guests' complaints and comments tactfully and efficientlyHandling guests' mails, messages, and answering of phone callsMaintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosedBe vigilant in regard to in-house credit matters and act upon any discrepanciesAlert Security or Duty Manager of suspicious looking personis)/articlesYêu cầu công việcDiploma in Tourism/Hospitality ManagementMinimum 1 Year Of Relevant ExperienceExcellent reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageGood communication and customer contact skillsService oriented with an eye for detailsAbility to work effectively and contribute in a teamSelf-motivated and energeticMust be well-presented and professionally groomed at all timesTại sao bạn yêu thích làm việc tại đâyCompetitive package of salary, service charge distribution, incentive program and 13th month salary an per hotel policiesFully paid annual leave, public holidays and other personal leave as per the law.Comprehensive social insurance as per the law upon signed employment agreement.Risk personnel insurance 24/7 and health insurance provided as per hotel policy.Staff meals during working hours.Uniforms provided and laundry serviceEmployee discounts and exclusive offers across Accor's global network of hotels, including accommodation and Få discourts.Supportive and multicultural workpilace with opportunities for intornal promation,Strong focus on career development, training programs, and advancement opportunities within the Accor Group.Wellness programs and team-building activities.Intemational working environment. Hotel Trade Union provides support and consultation to the omployees