Executive / Senior Executive, Collection & Recovery

Job DescriptionAs part of the collection & recovery teams, you will be responsible for handling outbound phone calls and negotiating payment with customers. You will need to achieve collection target set and follow up on overdue arrears payment. You will respond to customers’ enquiries on their accounts. You will be responsible to monitor and manage delinquent accounts to achieve individual productivity standards with agreed KPI and aligned to the overall collection goals. Job ResponsibilitiesDescription of Duties and Responsibilities:

Manage hardcore accounts to meet the performance targets in terms of amount recovered and prevention accounts from trigging to non-performing loan and written-off Contact customers to negotiate repayment and drive service standards Provide for appropriate remedial actions including of reviewing the accounts with appropriate and effective legal actions for recovery of debt and minimize the losses. Negotiate with customers for acceptable repayment plans and composite settlement.

Resolve customer issues or complaints within stipulated timeframe Work and collaborate with team to achieve team’s goals and performance targets Ensure that collection and recovery actions taken are within corporate guidelines, and collection policiesJob Skills Collections RecoveryJob RequirementsRequired Skills: At least 3 - 5 years High Volume Retails Collection experience Knowledge of Collections, legal procedures and litigation process Meticulous, strong attention to detail, goal & result oriented Experience in different unsecured products collection process Prompt in follow-up Good written and communication skills A good team player Please note only shortlisted candidates will be notified.