Executive, VIP Reservations (Call Centre)

ResponsibilitiesDeliver excellent service and maximize guests’ experience by understanding and meeting their expectationsHandle and process calls and emails from guests, and ensure that bookings and requests are processed accurately, timely, and efficiently to exceed service standardsCoordinate with internal departments to satisfy guests’ enquiries and requests on the arrangements of products and services for RWS members and guestHandle and resolve guests' feedback in a professional mannerRequirementMeet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age.Diploma with proficiency in Microsoft Office applicationsRelevant customer service experience in call centre or hotel environment. Prior experience in Opera system is an advantage.Willing to work rotating shifts, including weekends and public holidays