Warranty Manager

At Al Ghurair, we remain dedicated to driving innovation and shaping the future. As we continue to look for the best and brightest talent to scale our growth, we currently have an amazing opportunity for Assistant Manager - Warranty for our Dubai Dealership. We seek individuals who are not only experts in their field but also possess a proactive mindset, exceptional collaboration skills, and a passion for fostering a positive work culture. What You’ll DoAs the Warranty Manager, you’ll act as the critical link between the Manufacturer's Warranty Department and our dealer service centers.

You’ll be responsible for managing, reconciling, and optimizing the entire warranty claims process to ensure accuracy, compliance, and maximum reimbursement. Oversee the end-to-end warranty claims process, ensuring timely and accurate submissions. Reconcile financial claims with manufacturer payments. Manage rejected claims through manual appeal processes, in coordination with the National Aftersales Manager (NAM). Analyze warranty data to spot trends and improvement opportunities. Communicate with manufacturers, Dealer Principals, and Fleet teams on warranty-related issues. Collaborate with Service Advisors and Technicians to ensure efficient claim processing. Maintain detailed records and reports of all claims.

Control and document the destruction of warranty parts. Stay up to date with manufacturer warranty policies and technical service bulletins. Identify and implement process improvements to maximize warranty reimbursements and support high customer satisfaction. Ensure no unauthorized warranty work is conducted without proper approval. Who You AreYou are detail-oriented, analytical, and thrive in fast-paced environments. You have solid technical knowledge of automotive systems, strong financial acumen, and excellent communication skills. You bring 5–7 years of experience as a Warranty Manager (minimum 3–5 years required), ideally in the automotive sector. You hold a Diploma (minimum), though a University Degree is preferred.

You understand manufacturer warranty procedures and policies. You’re experienced in using warranty management software and systems. You’re skilled in problem-solving, negotiation, and effective communication across internal and external stakeholders. You prioritize tasks effectively and can navigate complex processes with clarity. You’re proactive about process improvement and value accuracy and compliance. Who are we?Al Ghurair is a leading diversified family business group in the Middle East, founded in 1960 with operations spanning six key industry sectors: Foods and Resources, Properties, Construction and Services, Energy, Mobility, and Ventures.

Headquartered in Deira, we are proud to employ approximately 28,000 people across more than 50 countries worldwide. We are looking for passionate and talented individuals to join us in our journey. At Al Ghurair, you have the opportunity to contribute to a legacy of excellence and be part of a team that is shaping the future of the UAE and beyond. Discover more about us at: www. al-ghurair. comWhy join us?We’re a vibrant community where individuals thrive and careers flourish. Our diverse community embodies this spirit, fostering a sense of belonging and connection.

Here, respect, support, and open communication form the very fabric of our work environment, to fulfil our core Purpose of ‘Enhancing Life’. When you work with us, you become part of our shared purpose, collaborating with colleagues who share your passion and commitment to success.