Ocean Import Customer Service Agent

Company DescriptionWe take care of our employees, and they take care of our customers!Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington.

As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more.

Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!Job DescriptionScope of Position: Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department. Position Schedule: Monday- Friday, 07: 30 am- 4: 30 pmMajor Duties and Responsibilities: Ensure smooth and timely freight process flowEnsure accurate and timely data entry into our operational systemTrack and Trace Ocean Import FilesEnsure documents are sent timely to customer or broker for customs purposes.

Ensure accurate and timely client and vendors billing and accounting compliance. Exceptional customer service interactions with our customers in arranging their international shipments, meeting customer service standards. Contribute to maintaining good relationships with suppliers (Shipping lines, trucking companies and others involved). Meet compliance at all times of regulations, internal and external, in accordance with government regulations. Understand department process flow, and looking for best practices to improve operational efficiency and productivityEnsure all customers standard operating procedures in place and updated in customer SOP.

Meet KPI standards in accordance with the Company’s procedures Overseas communications, timely responses to emails and requests (internal and external)Escalation of problems to Management when necessaryPromote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Meets company standards of 52 hours training per year per employee. Attend mandatory training classes when required. Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Adhere to the company’s 10 cultural attributes:

Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. QualificationsMinimum Qualifications: High School Degree or equivalent requiredSuccessful candidates must pass a background checkMust be legally authorized to work in the United StatesMust not require future sponsorship for employment visaFluent in English, both written and verbalMust have the ability to work overtime in support of the department’s needsMust be able to commute to the city of Hawthorne, CAComfortable with numbers and basic mathematical skillsComfortable working in a professional business environment. Desired Qualifications:

Associates or Undergraduate Degree PreferredGood computer skills (Word, Excel, and familiarity with PowerPoint)Ability to multi-task and prioritize throughout the workday while remaining focused and organizedDemonstrated ability to be proactive in thought and actionStrong organizational skillsAnalytical with a strong attention to detailEffective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsAbility to work independently and in a collaborative team environmentWilling to pitch in and help on last minute projects or assist team membersExcellent written, verbal, and interpersonal communication skillsHas a demonstrated strong work ethic, and reliabilityAdditional InformationReporting StructureOcean Import Lead Agent, Supervisor, and ManagerExpeditors offers excellent benefits:

Paid Vacation, Holiday, Sick TimeHealth Plan: Medical, Prescription Drug, Dental and VisionLife and Long-Term Disability Insurance401(k) Retirement Savings Plan (US only)Employee Stock Purchase PlanTraining and Personnel Development ProgramAll your information will be kept confidential according to EEO guidelines. Hourly/Salary rate range: $19-$28/hour