Experience Designer

About Us JOB DESCRIPTION Lead. Grow. Transform.Ford Motor Company is constantly evolving and innovating. As part of the International Markets Group, we are committed to delivering smarter, more connected vehicles for our Global customers. Looking ahead, Ford is excited about the future. With an expanding vehicle lineup, growing digital services, and a strong dealer network, we are well-positioned to support Australian businesses in new ways.As Australia’s largest automotive OEM employer, we proudly have around 1,500 talented engineers, designers, and specialists working across five Victorian sites. Crucially, Australia is a key global development hub for Ford, and our local design and engineering team lead the creation of vehicles including the Ranger, Ranger Raptor, and Everest – models sold in around 180 markets worldwide.At the heart of this innovation is our Human-Centered Design (HCD) Team. This team is responsible for the end-to-end experience, encompassing both digital and physical design for new businesses, innovative products, and compelling services. We are seeking creative and driven individuals to join us in advancing the HCD team's vision and mission. Our commitment is to envision and craft simple, thoughtful, enjoyable, and compelling products and services for our customers, further driving Ford Australia's future of mobility.Why Ford?For a century, we've been a driving force across Australia, building a legacy that truly speaks for itself. Leading the way, the Ranger continues its reign as Australia's No. 1 Selling Vehicle and our iconic Mustang proudly holds its position as Australia’s No. 1 Sports Car.These remarkable achievements are a testament to our unwavering commitment to innovation and a customer-focused approach that has delivered success across our entire lineup, giving us so much to be excited about! But we believe we do more than just build award-winning vehicles—we build careers.Discounted lease car options. Multiple Employee Resource Groups – Ford Pride, Women of Ford and Ford Empowering Diverse Abilities. Flexible Work Arrangements. Growth and development opportunities via internal and external training. Paid parental leave from day 1. Comprehensive Employee Assist Program. Wellness Programs including Free Flu Vaccinations and Health Checks. Paid volunteer days. About The RoleAs an Experience Designer, you will play a crucial role in defining and shaping compelling product experiences. You will contribute to identifying user needs and business goals through active participation in design research. Your ability to translate customer and user insights into tangible design concepts will be essential, as will your skill in creating rapid, iterative prototypes (especially with digital tools) for testing and validation.You will assist in documenting comprehensive experience requirements, including key enablers and system needs. Collaborating closely with program teams, you will support the application of brand-based experience content strategies in product concepting and design ideation, ensuring key experiences are delivered effectively within program constraints.This position reports directly to the Experience Design Lead and is based at the Design Studio in Broadmeadows, operating on a hybrid schedule with four days in the office.ResponsibilitiesDefine Experience Opportunities: Contribute to defining compelling experience opportunities by deeply understanding user needs and aligning them with business goals.Conduct Design Research: Actively participate in and apply various methodologies to design research activities to gather critical customer and user insights.Translate Insights to Design: Translate complex customer and user insights into tangible design concepts and contribute significantly to the development of detailed design briefs.Develop Rapid Prototypes: Create quick, iterative prototypes, particularly utilizing digital tools, to efficiently test and validate design concepts.Document Experience Requirements: Assist in defining comprehensive experience requirements, meticulously documenting key enablers, user needs, and essential system requirements.Support Product Ideation: Support the application of brand-based Experience content strategies during product concepting and design ideation phases.Collaborate on Program Delivery: Collaborate closely with program teams to ensure the consistent application of brand-based Experience content strategies and validate the successful delivery of key experiences within program constraints.Qualifications Education: Bachelor's degree in UX design, interaction design, industrial design, graphic design, or a related technical field. Experience: Minimum of 3 years’ experience across service design, with a focus on conception, user validation, and delivery of applications and/or services as part of a multi-disciplinary team.Product Development: Experience contributing to the strategy, design, development, or launch of B2B or B2C facing products or services.Preferred Qualifications: Advanced Degree: Master’s degree in UX design, interaction design, industrial design, graphic design, or a related technical field. Design Process: Experience with design research (user), concepting, ideation, and iterative prototyping.HCD Proficiency: Familiarity with human-centered design methods and processes, including opportunity identification from insights, research evaluation, framing challenges, iterative workflows, journey mapping, and service blueprinting.Design Tools: Proficiency with relevant design and prototyping tools (e.g., Adobe Creative Suite, Figma, Sketch).Workshop Facilitation: Experience facilitating or assisting with workshops to develop design solutions (feasibility/viability).Industry Knowledge: Awareness of relevant design technologies, trends, and techniques, along with an understanding of the automotive industry, design practices, and general product development processes.A design portfolio (pdf) must be provided upon application to be considered.Equal Opportunity Ford Australia is inclusive employer, and all qualified applicants will receive consideration for employment .If you require any support or adjustments to the recruitment process, please contact our Talent and Inclusion Lead Sarah at scastr34@ford.com .Applications will close on Sunday 11 January 2026, however, please do not delay your application as interviews will commence before this date---Please note due to the high numbers of applications we will only be able to contact shortlisted candidates.Ford Motor Company of Australia Pty Limited ACN 004 116 223 (Ford) is collecting your personal information in order to consider you for a role at Ford. Ford may also collect personal information about you from third parties such as referees and recruitment agencies for this purpose. Ford may disclose your personal information to its related companies and third party service providers for purposes such as screening and background checks, aptitude testing and health and safety and human resources management activities. Ford’s privacy policy (available at www.ford.com.au) states how you can seek to access or correct any personal information Ford holds about you, how to complain about a privacy breach by Ford and how Ford will deal with a privacy complaint. You can contact Ford at 13 FORD ( 13 36 73 ) or via the contact details set out in Ford’s privacy policy .