CBS - Talent - Learning Deployment Specialist - Associate - Hong Kong

CBS - Talent - Learning Deployment Specialist - AssociateRole SummaryEnsure high quality delivery of learning programs working with the Program ManagersManage the program administration to ensure quality program deliveryProgram ManagementWork with the Program Manager to deliver programs: Work with the Program Manager to identify all program requirementsSupport the end-to-end execution of Learning course deployment plansManage and maintain SharePoint sites and maintain content relevancy for SL, curriculum, program or course including joining instructions (if required), learner, facilitator information and training materialsDevelop and maintain relationships with key stakeholders relevant for courses and client group, to enable the successful deployment.

Stakeholders may include Learning Consultants (Senior Deployment Specialists), Facilitators, external suppliers, Service Line resourcing teams, Learning Champions, Quality networksIdentify participants and manage all communication with participants, including pre-workCommunicate with instructors on the logistical arrangements and any instructor meetings that are required for the programEnsure that the program is organized consistently in each of the locationsTo arrange for hotels, flights for courses to be conducted in another locationSupport the hosting and production of online modules, webcasts and virtual learning projects. Advise on best practice, for example interactivity during virtual classroom sessions.

Ensure that the program is registered on EYLEADS and that the participants' attendance and CPE on the course in correctly registeredManagement of learner cancellations, no shows and missed sessions, including coordinating training dates and nominations.

Answer questions raised by service line group administrators on registration and attendance swap and update registration listsFollow the program budget and highlight any potential budget overrunsProduce program evaluations and manage after program follow upContribute to other activities or projects across the wider Talent Development functionSpecificationsA Bachelor's degree in relevent disciplinesAbility to provide pragmatic solutions to business needsStrong project management skills to manage the complex learning programsActive listener with the ability to respond to and develop the ideas of othersAbility to learn new processes and skills quicklyStrong IT skills – Microsoft Office 365 suite – Teams, Excel, PowerPoint, Word, Outlook, SharePoint, etcStrong team worker, with enthusiastic, can-do approach, with ability to coordinate and work as ‘one team’Presentation skills both oral and written in English and MandarinGood sense of humor and creativity is a plus